Before coming to GND, we had read very mixed reviews so want to leave a very honest review on our experience after our 10 day holiday. First of all, on arrival we were given a very small room at the back of the hotel over looking the road, myself husband and 2 year old were in this room with two suitcases and a car seat and a cot, there was no room to move at all. The floor had a few dirty marks on it, the next day on return to the room the maid had been, the dirty marks were still on the floor and the throw that had been on the bed thrown into a corner not even folded up. Countertop in the sink also not wiped clean which I thought was a bit odd considering this is supposed to be a 5* hotel. Anyway, we asked to upgrade to a seaview room which they did with absolutely no issues we had to pay an extra £170 for this, and we got the choice of two rooms to look at and choose from, this room was also much bigger. This room also must of had different maids as the floor got mopped every day, however the counter tops in the bathroom still not wiped once during our stay. The majority of staff that we had any interactions with were very friendly and always made an effort to entertain our 2 year old, especially a couple of waitors in the outdoor area at breakfast and dinner. We actually did end up tipping one of them half way during our stay as he was so kind to our son and always brought us drinks and a selection of drinks for our son to choose from. However, there were many many staff who looked as if this was the last place on earth they wanted to be and made no effort to even smile or say hello as you walked past. The pool was great, we never had any issues getting three sunbeds and a parasol, around 9 each morning. Our son loved the slides and the lifeguards were so nice to him aswell. We particularly liked the poolside bar/restaurant for lunch always something for us all to eat and was a little quieter than the main restaurant. The main restaurant at dinner time, we ate outside each night and always managed to get a table, however the ques for dinner at the buffet stations were ridiculous some nights, it felt a bit like being back at school having to que for food, and also the amount of people that just barge in and skip is very annoying. However the food that we did have was always very nice and fresh, we mostly ate the BBQ food at the outdoor area. But did get quite repetitive towards the end of our holiday. The kids disco was great, our son loved it, and the entertainment was as it is in most all inclusive hotels, some nights were great others were average, but nothing to complain about. We loved the volo bar, they had a mix of different entertainment during our stay and we spent a few nights there, although some nights was very busy and difficult to get a seat . I would say the hotel needs a little bit of TLC there are multiple areas of peeling paint and wallpaper, or areas that have been patched up as a quick fix etc. The one thing that
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