Elegance Hotels International Marmaris

Here is a brief account of our recent all inclusive stay at the Elegance hotel in Marmaris from 1st to 8th of April this year which I am afraid didn’t live up to our expectations by a long shot. The hotel location, the cleanliness of the hotel and the the rec eption staff were all superb. However because of the unfortunate weather in Marmaris that week we were confined to the hotel quite a bit. The choice of food in the dining hall was more than sufficient, however the food as a hole was never hot especially the soup selections. The hot food preparation area had several heated containers albeit without any covering lids hence the luke warm food, DISAPPOINTING. The “bar area” was never manned and numerous trips were made to reception to summon a staff member, DISAPOINTING. As for the “bar area” I have seen a better selection of alcohol in many a shopping trolleys at our local supermarket and indeed my friends refused to drink the vodka saying and I quote “ it tastes like battery acid” perhaps an exaggeration but tasted vile nonetheless. As for the solitary choice of beer I was unable to drink it as it was giving me indigestion , something I haven’t had to endure since I stopped smoking 27 years ago. I should also point out that we observed numerous guests throughout our stay leaving unfinished drinks for the same reason I am sure and their bar staff could testify to that also, The reception area coffee shop was not regularly staffed and on one occasion after waiting some time we actually ended up serving ourselves. DISAPPOINTING. The issues raised could perhaps be attributed to a 1, 2 or 3 star hotel but certainly is not what might ever be expected of a 5 star establishment in such a location. We consequently ate out on six different occasions and were literally on a first name basis with the bar staff in the Irish Bar next door because of our frequent visits. We had a combined spend in excess of £660, so much for all inclusive. I should also point out that this is the first time ever in over 50 years of travel that I felt obliged to make a formal complaint it is DISAPPOINTING that I had to do so. Finally while I am fully aware that 4 guests complaining in the greater scheme of things may not matter very much but the issues discussed here must have been conveyed to the hotel management on numerous occasions by other guests and failing to deal with them is a massive oversight on their behalf. Being a 5 STAR hotel I didn’t read the reviews on this hotel before booking if I had I would certainly have booked elsewhere. I strongly advise you to do the same.

Great place. Super location on beach front. Comfortable rooms serviced daily. Piano bar, exercise centre, pools, helpful staff, very clean, good restaurant with lots of healthy options. I'm sure we'll come again. And I'm not easily impressed.

Even tho we went a little early just as season was about to start the hotel was lovely ..staff did thier best for you they provided everything we wanted or needed Unfortunately we had to leave a day early due to personal reasons and as we rushed to pack our bags we lost a pandora bracelet... we have tried to email the hotel to ask about it but email doesn't seem to be working

As previously reviewed this is a 3* hotel not 5 as advertised... with the exception of about 3 the staff are unfriendly and never smile... The buffet restaurant is overcrowded and you are always having to ask for cutlery given but no smile. Food was basic and bland if your a picky eater you will definitely struggle here... there is ala carte but its pricy considering you are all inclusive there are nicer restaurants a few feet away drinks are basic and very limited choice also very weak ( we drank elsewhere and could taste the difference immediately) barstaff again not friendly ( one even told a guest to f off which was totally unwarranted) ... rooms are basic we paid extra for a land view and literally look out at rooftops and other rooms so do not upgrade. Wifi is poor .Cleaniness isnt too bad Entertainment poor kids disco same routine everyday 9pm _930 adult entertainment 10pm lasts 1/2 and is poor dance music played all day and night like it's intended to keep guests away. Would I come to Turkey again yes Would I stay at the elegance No

Firstly, remember this is Turkey not Europe or the western world with standards, rules and regulations for the interest of the people. I stayed at this hotel in the summer and was appalled at how their rating of a 5* hotel differed to a real 5* hotel we are used to. The room was old fashioned, dated, dirt under the bed, stained tiles in the bathroom, dirty bed throw on the bed. They would never replace towels unless you screamed for them at reception even then they would forget at times. Staff were unfriendly but the management was by far worse. No greeting guests or smiling, almost like they believed to be the prime minister or something. A very backward third world attitude. For food, be prepared to queue outside like sheep until they let you in. The food itself is mostly frozen and of a low quality. This is everything you would notice if you are used to true 5* standards otherwise some of these issues may not bother you. All in all I would never recommend this hotel and also heard of missing personal items from guests rooms so beware. Ps. Do not buy anything from the hotel. Go to the high street.

Just come back from this hotel for the second time and never fails to disappoint the location is perfect entertainment and staff including bar staff restaurant staff were amazing and I would like to give a special thank you to the reception lady (cansu) I somehow froze my phone when I arrived at the hotel and I had no way of contacting any family members to let them know I had arrived safely. She kindly let me use her phone to message people on social media to let them know everything was okay I asked a lot of people and they did not have social media. But cansu was very helpful so thank you very much to her. Would highly recommend this hotel and I’ve been too many hotels in Mammaris over many years.