Hotel Marana

I loved my stay at Hotel Marana. The staff were super friendly and so helpful and accommodated our every request. We initially only got 1 nights stay and they accommodated us for a 4 night stay even though they were fully booked. They made a plan. Breakfast was great and the location is amazing. Short walk to the beach with dedicated area for hotel guests. The dinner was very nice too. Rooms are clean and everything you need. The train station is across the road if you would like to explore.

I was so disappointed with this hotel and the overall experience. Booked in January 2023 as a 60th birthday present for my mum and 40th for my friend. I wanted the experience to be special, I booked a suite. Prior to booking and post booking I emailed a few times to ensure we would get 3 single beds. After weeks of email exchanges and a phone call from the reception manager (unable to use name in reviews) I was promised 3 single beds. I emphasized the importance of having 3 comfortable single beds and NOT sofa bed. Upon arrival, the experience stared off really bad, this hotel is NOTHING like the luxury posts and images they post on Instagram. Checked in! think budget hotel experience… this is what we received. I waited until the next morning to speak with the reception manager, explained the situation and my disappointment that she had been dishonest in our email exchanges and phone call. She replied with ‘I have a single bed like that sofa at home, what is your problem’. I was shocked, at the response. I asked for her to make sure there was 3 single beds…. See pictures of what they did next. After returning from a day of exploring one entered the room to find they had placed a small metal frame and mattress and called this a single bed. It reminded me of an evacuation centre emergency bed. I returned downstairs to speak with the reception manager to be encountered with other shouting guests complaining about there rooms etc. at this point I was becoming worried about ruining the whole holiday, I approached the manager and explained they had made it worse . Her response ‘it’s your problem sir, not mine’. I said ‘ok’ I’ll deal with this when I return and email my complaint ‘do what you want, her response’. Since being back, I have emailed 3+ times, said manager ignores the email. Reception team refuse to connect my call to her. Central reservations team state they have escalated it to the owner of the hotel which I still have no response from. SAFETY: Room key has your room number and hotel name printed on it If you lose this key and don’t realise, you can only imagine SUITE: basic 2 single beds joined together 1 sofa bed, making it extremely uncomfortable Towels are from a hotel called ‘Sporting’ very warn - seems to be the rejects or outdated stuff from the 5 star hotel Bathroom bath gel/handwash not topped up Toilet brush - disgusting, never cleaned or changed See pictures Mini bar: 1 Coca Cola 1 orange juice See pictures Restaurant/breakfast: Poor quality Eggs scrambled or fried (never topped up) Lack of fruit Service poor, asking a question is an inconvenience Beach towels: Sporting hotel branded - you can only change it after 3 days LATE check-out: 100€ to check out at 5pm and 80€ for a 3pm considering the disappointment and failure to provide a 4-star service this could have been the minimum they could have offered When using curtesy facilities after check-out, we were allowed to use the shower room. I was s

It was booked as part of an organised tour but I loved this hotel. It was modern, airy and well laid out with outside, open walkways rather than interior, dingy corridors. It was relatively small and well staffed with a superb buffet dinner and breakfast. Our room was probably the smallest but was a good size with a small balcony and one of the nicest bathrooms ever! It was huge with a double shower at one end, a wash basin with a huge worktop for storage in the middle, a loo, a bidet and then a spa bath with a removable shower head at the other end. Just perfect. We only had two nights to enjoy it though. It's a short walk through to the beach and also up the road to the small marina, a few eateries and the supermarket.

Extremely helpful reception, and the bar manager made our trip ( grazie Marco). The whole staff was very attentive and friendly. Great pool and beach with beds and beach umbrellas included. Would definitely recommend it. Great air conditioning.

Tutto eccezionale! Il personale è stato cordiale, professionale ed efficiente , a partire dal direttore al personale della reception, al personale di sala e gli addetti alla sistemazione dell'hotel. Nulla è lasciato al caso e ogni richiesta del cliente viene prontamente soddisfatta! Ritorneremo!

Hotel molto bello e curato a pochi passi dalla bellissima spiaggia del golfo di Marinella. Mare cristallino e sempre calmo (essendo un golfo risulta protetto anche con il vento) ideale per bambini avendo il fondale basso e sabbioso .In spiaggia sono compresi nel soggiorno i lettini e l'ombrellone. Camere spaziose e bagno con ampia doccia. Ristorante ottimo a bordo piscina dove la mattina viene servita la colazione. Ci tornerei.