Marriott's Crystal Shores

We stayed at beautiful Crystal Shores in a 11 floor Island View Villa that appeared to be recently refurbished…we had fabulous views of the Gulf of Mexico as well as Marco Island…All associates were friendly and ready to assist…the grounds are beautiful and immaculate…we didn’t use the large pools but did spend a little time,after coming off the beach,at the small zero entry pool that had a children’s water slide..kids had lots of fun…the Beach and Gulf was beautiful…we rented an umbrella and 2 loungers for the week and loved the idea of coming down to the beach anytime and our chairs and umbrella were set up and ready to use..We had lunch at Stilts one day and it was very good….there are plenty of great restaurants nearby…..We had a great time at Crystal Shores and plan on returning next year.. I highly recommend this fabulous resort.

First, the parking garage smelled of a strong odor of trash. The lobby/checkin was locked at 9:30pm when we arrived. Although we knocked and staff saw us, they ignored us. We walked to a different door to get in and again knocked, and again ignored. Finally, another guest let us in. The two associates were rude and didn’t even say hello or welcome. Checked us in to what we were promised, a full “ocean” view in a fully wheelchair accessible unit. We get to our room, and that was not what we received. We were put in a room with a very limited side view on the gulf on a loud service road side of the building. The room we were put in is not fully wheelchair accessible. You can not even get out onto the patio. The microwave and counter tops are too high to reach, and there was no bench in the roll in shower. When we called, we were informed a manager would call us. That never happened. The next day we woke up to the worst smell of garbage in our room. Our room was right in front of the trash shoot and it was enough to cause breathing problems. I called, spoke to a new front desk person who was very nice, was told a manager and room controller would call us back. Never happened. I called 90 mins later and the room controller answered, telling me other than a non-ada ramp for the patio, and an unauthorized shower chair for the bathroom, I was out of luck. Again, asked for a manager. Again, no response. These reasons led us to leave. In the end when we checked out, the manager said although she was aware of the situation, she had no clue I wanted to talk to her and didn’t feel that the situation warranted a call back. She did try ti appease us with another room, but again, was not a true ada wheelchair accessible room. It was a very disheartening experience. Their staff should be trained fully in what their ada units provide and what they don’t before someone books. They need to do something about the sickening trash odor threat filled their garage and the trash shoot next to room 511 that overwhelmed the room. Management should be on top of these issues and not wait for a guest to make multiple unanswered calls to address. In the end, we left a 7 day stay after 12 hours.

We were at Crystal Shores for only 3 days but plan to return for a longer stay. The point value for owners is a little more for a stay here but it’s well worth it. The property itself is beautiful, updated and spotlessly immaculate. The villas have large lanais with lots of comfortable furniture to relax and enjoy the view. Two of pools have lovely ocean views and there’s hot tubs and all the Marriott usual amenities. The staff is helpful and attentive; check-in was very efficient! The beach is steps from the property and has countless activities available for families. Marco Island is full of great restaurants and shopping. (Naples is nearby too.) We will return here- highly recommend this MVC.

Stayed here with my girlfriends family. What and amazing resort.! the building and design is beautiful, the room decor was great. The room was comfortable, clean and contained everything we needed. The amenities in this resort are 5 star! They have everything on site you could want. The drinks were well made, the food was great, there were various options to choose from. Finally the service, from the front desk person to anyone I interacted with on the property was top notch and professional. Everyone I spoke to was polite and helpful when asked.

Advertised as "Three miles of Private beach" The beach is NOT Private.... there were thousands of people on the beach with several public access points within yards of the hotel. False advertising, sham on you Marriott franchise owner. Please correct your false advertisement. Thank You,

It was off season so there wasn't much activity. The rooms were lovely and clean - ours had a beautiful view of the ocean. Each bedroom had balcony access. Kitchen / living area was spacious. Tight covered parking area but outdoor parking was better. The 2 food venues were basically outdoor seating only which was chilly in the off season. The choice of furniture in the general living area as not as comfy as it could be. We would go back during warmer weather.