Residence Inn Minneapolis Maple Grove/Arbor Lakes

We can to Minneapolis after a very long drive of about 7 hours. I reserve the room the same day for a very high price. We got the 2 queen bed suite which was not in the best shape. All the cushions of the sofa were out, and all the drawers were open. The garbage can was looking at my face. A very good lady helped and told us that the cleaning of the room was approved by the manager and someone forgot to put the things together. On asking if we can be moved to another room, Ofcourse they did not have any other room for us at 930 pm in night. I had to take the whole luggage twice to the room with all this going on. After the young lady put the things together, We then came up and found that the kitchen sink was disgustingly bad. We were told that this likely came from the dishwasher. This was cleaned by the good lady at night. We were asked to talk to the manager in am. The disgusting feeling that we got from the sink is still there and we were not able to use the kitchen with 2 little kids. Anyways in am after talking to the manager the only response we got.. we are sorry, we will clean the room and housekeeping would come or we can change your room later in the day. Ofcourse, they will clean it or change the room now, but what abt the discomfort that we went through from going through all that. I had to spent almost 1 hour outside the room, and then came back and made to stay in the room which did not appeared clean to begin with. I have been to multiple hotels and am a silver elite marriot bonvoy customer and this was not a pleasant experience as we were made to live in a room that was not clean when we arrived. I never wrote a review before and am very patient and forgiving person. But this was not appreciated at all.

I stay at many hotels for work and leisure and I’ve never had a worse front desk experience than at the Residence Inn Maple Grove/Arbor Lakes. When I was checking in, Artem was at the front with another woman. He started the process and I asked questions about the property and elite upgrade availability. The two of them started to stare at the screen and talk in another language in front of me! This action told me right away that their staff do not know hospitality, are very poorly trained or are not held accountable for their actions. The unprofessional discussion they had in another language made me feel like I wasn’t even there. I am still shocked at how badly this action left me feeling about Marriott and especially the Residence Inn Maple Grove/Arbor Lakes.

The room was clean. We were able to walk to dining options. There was a lot of breakfast options and coffee and juices. Nice large size water bottles available was a nice touch.

Costumer service was great breakfast was great super clean the bed was super comfy I love everything about my room .

Nice clean hotel. Friendly staff. The only issue I had that kept it from getting 5 stars was a single incident. I locked my key in my room and went down to the front desk. The woman sitting behind it was looking at her phone. I didn’t say anything to disturb her so waited. I looked at my watch and it was literally 7 minutes before she looked up and saw me.

Everything was good. No problems.