The Resort at Cypress Hills

We had an enjoyable time at the Resort at Cypress Hills. Wonderful, friendly staff; spotless and comfortable accommodation, and a delicious meal at Ivan’s. All in the beautiful Cypress Hills Interprovincial Park. Highly recommend!

Nice setting about 20 minutes drive south of maple creek. The male Check in receptionist was not at all welcoming, going through the motions on his computer. Refused to make a dinner reservation… said go round and do it yourself. They don’t accept Amex btw. Room smelt of cigarette smoke. Out of date. No safe for valuables . Pillows not great . Room was clean . Small bathroom with old shower over the bath and horrible plastic shower curtain. Bathroom definitely needs an upgrade. Food was meh. Vegetable spring rolls ok not great. Thai stir fry never seen a hint of anything Thai… was an over sweet variant of a Chinese sweet and sour. Bar meals marginally better though chicken wings dry. Restaurant and bar staff pleasant enough. Sitting out area plagued by flies. Check out lady much warmer but still has charged for rooms which had already been prepaid, as was confirmed by her less amenable male colleague at check in , so going to have sort this out. Overall, a just Ok experience for a couple of nights if you’re out and about most of the time. Nothing exceptional about it . Rooms and especially bathroom need upgrades. I think they cater a lot for large family gatherings? First night big group in room off main dining area. Became an issue when microphone went on for their speeches etc as loudly spilt over into main restaurant area. I think weekdays they don’t do breakfast, opening about 11 am.

Stayed for the night of October 8, 2023. Lobby ambience, smell and feel more of a retirement home than the Resort. I believe lobby need upgrade from design to furniture and everything in between. Check in was smooth without any hassle. Upon check in agent informed us that we must make dinner appointment (thanks giving day) we went to restaurant and was informed that they are not taking anymore reservations. I told them that I am not interested in Thanks giving buffet but regular menu will be fine but I was told that they only serve regular menu that night. To make matter worst there is noting nearby to go to eat. They put us in waiting list but we didn’t get called. At 6:30 I wet to restaurant to enquire and informed that no chance to get in as they are fully booked. I got little upset as we were spending close to $200 just for a room and they have not planned for there in house guests and filled the restaurant with non resident guests. After little arguments staff accommodated us but gave us half an hour to finish our meal. There was no vending machine, nothing available outside, restaurant closes at 8pm, front desk closes at 11m so you are pretty much on your own. Restaurant open 9am on Monday October 9, which was ridiculous. We wake up early to get our Morning walk and breakfast afterwards but no such option available. We checked out 6:30am Rooms was good size and well Stocked. Since this the only hotel/resort available in there so they have made all these rules which are not guest friendly. Will not go there again.