DoubleTree by Hilton Manhattan, KS

When we arrived at the hotel late at night after a long drive from Denver, the hotel looked deserted. While checking in a sign stated they would be converting the hotel to a Doubletree. I asked the front desk and they said it would change over sometime in December. We were assigned room 254 and told to drive around the building, but not to go to door B because the card-reader was not working there. We were told to go to door A. We got there, unloaded our whole car and went to the door where the key-reader did not work. So we then had to load everything back into the car and drive to the main entrance again to access our room. While walking through the atrium, the strong smell from the floor adhesive permeated the air. we had to walk across where the old carpet had been removed to get to our hallway and walk through the sticky floor. Once we got in our room (around 12:30 am) tried to use the outlets to charge our phones, only to find out that outlets by the bed and the countertops did not work. The room contained two refrigerators, no outlet cover on the bathroom light switch, no toilet paper holder, (it was just sitting on the sink), no hand soap to use at the bathroom counter (we had to use body wash from the shower to wash hands), we set the heater on 70, but it never got above 68 even when we awoke in the morning. I went to the front desk that morning to let them know the issues we had while staying there, the first thing they asked "did you tell us this last night, they would have switched us rooms", I told them no because It was so late I didn't want to have to pack all of our belongings for just the one night. All they were willing to offer me was a free breakfast or a drink from the cooler, I asked to talk to the GM, but Kyle was not in yet and they did not know when he would be. They were going to have him contact me about my stay. it has been 2 days now and I still have not had any phone calls from him. When booking this hotel, no where was I made aware that it was under construction or we would have found a different hotel to stay at. I do now know who would have said that hotel was completed and ok to stay in. Stay at a different hotel if you can.

I was shocked when I arrived. My room was on a wing that was being completely renovated and NONE of the rooms on any of the floors were being used (except for mine). We had to walk by all the rooms that had their doors open and being redone. The base boards had all been pulled away from the walls in the hallway. The hallway and elevator were a complete mess! At the end of the first floor the door was open with a semi truck looking at us. It was extremely loud with construction workers everywhere. Our room was at the very end of the second floor and the lights did not work, the fridge had never been used nor was plugged in (still had tags on it), the furniture had tags on it. There’s even a sign in the room that says nothing works. The room had the overpowering smell of paint. The room overlooked the piles of furniture they were hauling out. It was like we had landed on Mars. I have never seen a hotel in that shape. When I asked to move, they said they had no other rooms nor could they get me another in town. They offered me a room on the third floor but prefaced it with "its in even worse shape"....Now that is hard to imagine. ? They offered me free drinks and an appetizer. Sorry but lights in my room are a little more important. I hope you find this as appalling as I do.

Four Points Sheraton Manhattan, Kansas Management—Absolutely abhorrent (that means “disgusting”) protocol to falsely accuse and charge an extra night due to incompetence (another big word for, “unable to do one’s job”). Check-in process was a disaster and didn’t get a room until 10pm. During checking-in, a gentleman came back down to let the front desk know that someone was already in his room. Which, leads me to believe, that the accusation of my belongings still being in my room (which they were in fact on an airplane over Texas) were from the next guest who checked in. That may have been because I checked out by 8am to make my flight two hours away in Kansas City. Maybe that gave housekeeping ample amount of time to clean and turn the room for the next guest. The manager did show her cards about this scam they’re pulling for all of us who booked with a third party: “there is no receipt we send you at check-out since you used third party.” Therefore, there is no proof of you actually checking out, and opens the door for them to say you left items behind and then charge you another night. I’ll certainly be reporting this to the BBB. Unbelievable that you’d rather swindle another night’s charge and use housekeeping as a scapegoat. Or worse, use this tactic on customers using third party sites, during a game weekend (which the entire staff seemed flustered and couldn’t handle the influx of guests), to take advantage of a situation because you’re a large hotel in a very small market. Classy. Just because hospitality has the word hospital in it, doesn’t mean that your wait time should be like an ER (that’s an acronym for Emergency Room). This isn’t an indictment on all Sheratons, I actually am a Bon Voyage member and have stayed at plenty of locations—this is solely for the Four Points Sheraton in Manhattan, Kansas. Fellow guests—You’re better off staying in Junction City and making the trek, it’s a shorter than you’d expect drive. Thanks to the rest of Manhattan and the state of Kansas for the experience, you have a lot to be proud of; despite this embarrassment of an operation.

Employee barged into our room at 11 PM and than ran off surprised we were in there and didn’t explain herself and now front desk/management won’t reach back out for explanation and refund. They keep saying manager is busy or not there. Do not stay there.

I cannot believe this is a Marriott property. We checked in and walked to the room. The pool is in the middle of the hotel. The halls smell like mildew. The rooms are dark and dingy. There was some storage of equipment by the pool with tarps handing over it. It looks very cheap that they didn't have doors hiding their mess. We should have left for a hotel downtown that is cleaner.

The staff was super friendly and helpful. The GM is awesome. Great amenities, clean rooms and overall pleasant experience. Will definitely be staying here again when I return to Manhattan. Can’t say enough great things about this property.