This place is decent overall, barring some serious hygiene issues & view from the sea facing cottages. They apparently have 3 sea facing cottages. While the view is great from 2 of them , one is essentially a trees facing cottage with the SAME tariff. So that was quite a flop show despite being assured over the phone by the Sales Manager that the view would be excellent & same from the two rooms that we had booked . So do not go either by the images on the website completely or by his word. Upon voicing our dissatisfaction quite politely (as captured on camera as well) , the Sales Manager had a complete meltdown at the reception in front of everyone & started yelling , asking us to go find a place elsewhere despite being told several times to lower the volume & take a deep breath. So that was a bit shocking for us because one expects a professional at the front desk of such an established property rather than an amateur who can’t handle customers concerns at all & goes into a strange spiral , shouting that he has been in the industry for a decade , etc. while fuming & palpitating. I hope the owners get better people to manage the property because while we understand that someone could be having a bad day but it’s not really our job on a holiday to deal with such random melt downs when we bring our concerns to their notice. Secondly , hygiene is a big issue there. They don’t even bother to wash water bottles at all . The bottles they keep in the rooms are very dirty . But the good thing is that when we brought this issue to their concern , they atleast fixed it for us. Breakfast menu is quite elaborate with good options but they are quite understaffed & half the things are usually unavailable . Our sea view cottage , Hawa had a brilliant view while Kalinda was an absolute flop show. Their complementary yoga class is good though . Mandrem beach is clean & the walks are a pleasant experience . The house keeping staff is polite , prompt & courteous in general. The restaurant has a great view of the sea. If you’re phobic to dogs , avoid this place.
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