Royal Atlantis Spa & Resort

Unfortunately we had a very poor experience of the hotel and are now considering legal action.We booked a large family room which was actually a disabled room. As a family of 5 with teenage girls they were squeezed into a small main room with nowhere to empty their suitcases so had to leave all of their clothes in them for 10 days. The room was overdue a refurbishment and smelled of sewers. This was the least of our problems. From the very first use of the shower to the last day of our stay the shower room poured water out into the hallway and our room soaking everything. We had to use ALL of our bath towels on the floor which didn’t come close to soaking up the water. We complained every day to reception and told ‘an engineer will be sent’ to fix the problem. Engineers came every day with no success. We requested to be moved but were told on two or three occasions that the hotel was full. The eldest daughter also slipped on the wet floor injuring herself as well. The hotel communication since has been very poor with an offer of 50% of a massage and a free upgrade if we go back. We are now considering legal action for a refund and compensation as the hotel have not yet acknowledge my last email. Avoid!

Great hotel ,we enjoyed a lot ,all staff were wonderful and helpful,especially Miss Terife and Ismayil bay thankful for everything.

The hotel lived up to most of the expectations - we were really happy with the staff and the cleanliness of the rooms throughout our stay, the bar served non alcoholic drinks which was great and there was a range of services we used including the facials ect, we would definitely come back here - the only downside would be the food in the evening wasn’t great and it was very difficult to find a table and even when we did - the evening food left us a little hungry as there wasn’t many appetising options in our opinion, I would stay in this hotel again and eat out for dinner most nights however the breakfast was lovely and the lunch was standard pizzas wraps ect cannot complain as most all inclusives are the same

We thoroughly enjoyed our stay at this beautiful hotel. The staff were friendly and welcoming, the food was fantastic and the kids loved the pools. The downside for us was that the bowling and cinema advertised are no longer there/active so our teenage kids were pretty bored in the evenings. The games room was so hot that they just didn’t enjoy being in there so couldn’t play pool etc. it could do with some fans or air con. Other than that, the pool workouts were fun and the animation team were great.

Just returned from a week break and our first time trying Turkey. Arrived late at night 11.30pm and checked in quickly with no waiting. The restaurant is open all night which is great and allowed us to get some food and drinks after a long day. I lost my suitcase as the transfer put it back on the coach. The hotel did all they could and i had it back 12 hours later. Rooms on arrival were good but needed a bit of care. Door handle was hanging off in the bathroom and balcony very small however it was not bad at all for 5 of us. The rooms were spacious with a nice bathroom. The hotel is beautful and kept very well and always immaculately clean. Staff are extremely helpful and friendly and despite some not having great english they did their best. As it was my wifes birthday on day 2 they really went the extra mile with the restaurant table having flowers and a cake and wine in the room along with organising flowers. My wife had a treatment in the spa and said it was the best she has ever had and very reasonably priced. The use of the indoor pool was good to get out of the hot sun for an hour each day. Outside there are 2 good size pools with swim up bars that were fairly quiet and you never have to wait long for a drink.I will say without doubt the food and drinks at this hotel are absolutley outstanding. If anybody says otherwise then they are wrong or just trying to find fault. So much choice with food each night and presented with care. Lunch and breakfast all have plenty of choice and there is a great atmsophere in there. It was tasty and we were spoilt for choice everynight with so many different options. There wasnt a single night where anything was bad and by far the best of any all inclusive we have been too. The cocktails made with real alcohol and plenty of choice. The kids enjoyed the waffle house and beach bar which offered something a bit different for lunch times, however we were dissapointed we couldnt book the ala carte as they were always full. The pools are kept well and enterntainment during the day excellent. We felt the entertainment at night was a bit average but there was always something going on. The hotel has a beautiful private beach with plenty of sun loungers. This was one thing that there was always plenty of with no running or fighting for any loungers. Even at 8.30am there was space. Outside the hotel is markets selling clothes and a couple of bars to get drinks. The gentleman in charge at reception was a gent and extremely helpful in regaining my lost suitcase but always friendly and approachable and always smiled. The only thing that let this holiday down for me was the standard of air con in the hotel. Reception was cool but other corridors and areas too warm. It was44 degrees which cant be helped and not the hotels fault. If you want an excellent holiday and value for money in turkey look no further. Nothing is perfect but this place ticks majority of boxes. Pros - friendly staff, outstanding food and drink and

Hello there Staff was amazing and helpful and staff are friendly Turkey shopping very nice people soon nice I come back soon Bruno so nice so helpful From Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 💔💔💔