Olive County Manali

Dear Olive County Management, I am writing to express my disappointment with the experience I had during my recent visit to your hotel. The quality of snacks served—specifically the Veg Manchurian, Paneer Tikka, and Veg Kabab—was extremely poor. The dishes lacked flavor, freshness, and proper presentation. The Manchurian was soggy and bland, the Paneer Tikka was dry and tasteless, and the Veg Kabab felt undercooked and lacked seasoning. For a hotel of your reputation, this was quite unexpected and unacceptable. To add to the poor food experience, the service was equally disappointing. Staff were inattentive and seemed indifferent to feedback. Our requests took far too long to be addressed, and basic hospitality was noticeably missing. I hope you take this feedback constructively and take steps to improve both the quality of food and the service standards. A reputed brand like Olive County should reflect excellence in both.

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

The hotel is extremely dirty and poorly managed. Had one of the worst experience in my life. Staff are terrible. Front desk guys were worst and indifferent. I went with family and they have no consideration. Rooms are worst quality.

"Absolutely loved my stay at Olive County Manali! The serene ambiance, coupled with the impeccable service, made it an unforgettable experience. Special thanks to Ranjeet and Deep for their exceptional hospitality; they went above and beyond to ensure our comfort and satisfaction."

I had chosen this hotel based on great recommendation from a friend regarding the location, service, etc. The location of this hotel is no doubt great, but I guess the pandemic has hit the management and daily running of this hotel really badly. The GM who I talked to was extremely helpful but unfortunately, the entire staff seemed to totally untrained. The maintenance of the hotel has also taken a hit over the years. From faulty switches and light points, doors creaking, not closing properly, windows not cleaned, no service at night or early morning, electric kettles not being available in some rooms, electric kettle placed in the room but there is power point to use it with, no spoons provided for making tea/coffee, the list is endless. The food was also pretty basic, nothing to really write home about. Thankfully, this hotel is surrounded by brilliant cafes which serve really nice food. I would seriously advise the management to get its act together and get some trained professionals to run the hotel. I definitely would NOT be recommending this hotel to anyone.

For name shake it's a FOUR Star hotel. But from cleanliness, food & facility it stands not even for ONE Star. They provided dirty, stained & torn bed linen and mattress. They even don't bother about cleanliness of rooms. During my 4 days stays no one come for cleaning of room. They provided a broken kettle which is not even cleaned. It has maggi noodles inside which was prepared by previous guests. To inform my problems to help desk, the OLD IS GOLD model telephone provided in my room was also not working. And whenever I went to the help desk to make complain, no one is there.