Hotel Contempo

We stayed at Hotel Contempo on a couple of occasions recently while visiting friends.What an oasis! Stylishly beautiful premises, cute pool for doing laps and each room was different but swish, very comfortable and clean. Staff were very friendly and helpful including with transfers to and from the airport.

The facilities are nice BUT they are lacking good service, It’s just just not there. Let me tell you from the beginning this place is NOT LGBTQ friendly, I spent a night here with my partner and the staff was very rude and kept looking at us in a very judgmental way, nobody gave us that welcoming feeling you expect from a place where you visit for the first time specially if you’re paying for the service and expect great things. From the beginning there were many issues. As a 5-star Hotels Forbes Trainer I can tell you they need to fix many things 1. The front desk staff is NOT KNOWLEDGEABLE about packages and what’s included in the price I booked my reservation online and never received any confirmations nor any details via email, I had to call the hotel and ask for them to process the reservation. Again the front desk lady knew nothing about it and had me call Marjorie? For more details. 2. They did not give me any details about breakfast when checking in and we missed it. The front desk Lady was rude and dismissive she did not provide any details about the services and where to find stuff around the hotel. 3. They did not give us the welcome cocktail 4. I asked for a different wine than the one included in the package and even though they couldn’t change it for free, they still did not offer me another option even as an extra cost, which I would’ve pay for if offered 5. During dinner, the server was so worried about 2 men enjoying their romantic package that she messed up my order and brought the wrong plate (never apologized for it) 6. The servers at Azul are rude and just not welcoming. Customer Service it’s just not present, it’s just plain rude and horrible service. In the end they have the facilities and they’re nice but they’re lacking great staff and great service. NOT recommended at all specially if you’re local, if I ever come back it might be just because of the American set up they have in most of the facilities but not because I was happy during my stay.

Inmejorable atención, cordiales, amables, y preocupados por brindarnos una atención diferente, lujosas habitaciones temáticas, deliciosa comida y la atención cercana de sus dueños y familia nos dejó una sensación difícil de olvidar, lo recomiendo 100% y volvería una y otra vez sin pensarlo

No nos arrepentimos de haber seleccionado hotel contempo como opción para quedarnos en larga estadía!. Pero lo mejor de todo su atención súper humana y servicial, de todo el personal, pero sobre Todo De Yanin , excelente su atención y ayuda que nos brindó en cada día que estuvimos por allá!