Libassa Ecolodge

Disappointing Experience – False Advertising, Poor Management, and Overpriced Accommodations We had high expectations for Libassa Ecolodge, but our experience was marred by deceptive advertising, poor management, and subpar accommodations. We made a reservation for their New Year’s dinner based on their flyer, which clearly advertised $240 per couple, including a room. However, upon arrival, we were informed that rooms with AC were $390. Despite the steep and unexpected price discrepancy, we were still willing to pay, but we asked to speak with management for clarification. Shockingly, the manager refused to address our concerns and instead asked us to pay or leave. The local Liberian staff seemed far more professional and empathetic than the Lebanese and French management team, who displayed an unacceptable level of arrogance and disregard for customer concerns. To make matters worse, the so-called ‘upgraded’ room they were charging $390 for looked outdated and wouldn’t pass for a 2.5-star motel. It’s baffling how such substandard accommodations could be priced so outrageously. In the end, we were happy to walk away, unwilling to spend our hard-earned money at an establishment that seems to thrive on exploitation, false advertising, and dismissive customer service. While Libassa Ecolodge may have a beautiful setting, its poor management, lack of transparency, and substandard facilities overshadow any potential positives. We cannot recommend this place in good faith.

Manager (forgot his name) was very unprofessional. Had a work meeting and needed the WiFi code that blew away in the wind and refused to print a new one. Not something to yell at a customer and be upset about. Liberians need to do better in the customer service space

We visited Libassa in Liberia in February 2023 and spent a lovely time there. The service was excellent and we loved our cosy, clean rooms.. You have the pools, the lagun or the Sea, just to choose. The food in the restaurant is high Class, Fresh fish , meat or chicken. Next to it is the Wild life center Where they take care of animals that are sold on the market or are found injuried. They Do a fantastic job. I can really recomend Libassa if you want to have a wonderful vacation.

Really a nice place to be. I liked the outdoor activities: you can take a kayak or sup board to go in the lagoon, swim there with mask and see the fish, they have beautiful pools and sunset views. The rooms are nice but we missed the AC and fridge. I was impressed by their attempts to protect the environment and the wildlife, by the small animal sanctuary. The personnel was very nice, welcoming and trying to help. Will definitely come back.

Poor service We tried to visit the sanctuary. We arrive at noon, but the next hour started at 2:00 PM. We were not interested in the pool or beach activities, so asked if we can eat while waiting. They wanted to charge us $20 just to get in the restaurant. Very poor customer service. We left, and it was 1 and a half hour drive back to Monrovia