Ellie, the receptionist was exceptional. She made us feel welcome upon arrival, dealt with an omission in a prompt and professional way, (one of our rooms was meant to be a twin, which had not been communicated to hotel staff, but Ellie efficiently sought to get her colleague to rectify). She was equally cheerful, friendly and helpful at breakfast, despite the fact she had clearly worked a back to back. She wasn't to know we were there to attend a family funeral, but she helped make a difficult time easier. Her colleague Jane was also good, we just didn't have the same opportunity to interact with her. The staff definitely made the experience, and in positive way.
Terjemahkan