Whatley Manor

We drove all the way from London to WHATLEY MANOR, the location is really rural bit quiet. IT IS A VERY BEAUTIFUL MANOR SINCE 1929. We booked a suite room and upgraded to extra single bed for my son and cost 150£, which is considered very expensive. We booked for 2 nights and it cost us 1500£, [ breakfast included ] in my opinion is very pricey for this location. I think their selling points are spa, sauna, thermal room , hydro pool but for Asian , it is too common for us.The beds are very comfortable, room is very spacious and cozy, provide good quality amenities. They have really beautiful garden good for walking and reading books. Beside price, everything is good.

Whatley manor We have stayed at this luxury hotel before and it was a very pleasant stay. So after some health issues we decided to spend 2 nights here as a treat and a relaxing time in a Junior Suite We arrived and were shown to our room which seemed very pleasant although very cold. On ringing reception to ask about the heating we were told that one of the 2 large radiators in our room wasn't working and after investigation was further told a new radiator has to be 'made' for the room! Fine in the summer but not when the temperature outside is very cold. We ended up with 2 electric heaters in the room to compensate. Not very high end! No offer of a room change either. NB: Noticed a review from Feb 24 saying heating in this room did not work! Must take a long time to make a new radiator! Why let a junior suite room of £600 per night with inadequate heating? No apology by management who were notable by their absence. The room was pleasant but dated with a small bathroom with a shower cubicle that leaked! Also no turndown service which was a surprise at a 5 star pricey hotel. The bed was very comfortable though. Another surprise was a 10% service charge added to our bill including accommodation! And after ordering two cocktails at £20 each we were charged £4 for crisps!? Seriously? I'd call that penny pinching. We ate at Greys twice. Sunday lunch food was excellent. However the service was shocking. At a high end restaurant should we really have to look after ourselves - no wine or water poured and had to ask for our table to be cleared and catch a waiter/waitresses eye for service. Most staff were not engaged (some just miserable) even though they didn't seem that busy. Our second meal the next day - the staff were a complete contrast. Attentive and pleasant. And professional. USP ports needed, room needs a refurb and consistency in service required. On a positive note the gardens are fabulous and will be stunning during the summer time. Sadly we felt things weren't quite right with this stay at WM. You pay high prices you expect a certain standard.

Having never been on a spa day on my own before I was a little anxious but I needn't have been. From the moment I arrived at Aquarias Spa I instantly felt relaxed. I was greeted by Deb on reception who made me feel so welcome and at ease, like it was somewhere I frequent often. She was so warm and friendly. I was given a lovely fruit smoothie shot and a deliciously hot towel which made me feel very pampered from the start. Having time to complete my health form and then given a tour of the spa it all looked so inviting. My massage with Jane was incredible, so relaxing and a great way to start my day off. It was honestly the best massage I've had in a long long time. Let me tell you, the spa was just gorgeous. The pool was warm and the bubbles so relaxing. The sun was shining so the outside pool area was just bliss. And the saunas and steam rooms were hot, steamy and divine. I treated myself to a bite to eat in the spa before I left because basically I didn't want to leave and also the menu was so tempting! The service in the spa lounge was equally as friendly and efficient. What lovely staff you have! I honestly cannot praise this spa enough. I had heard really good things from friends and they were not wrong. Thank you to the staff at Aquarias for looking after me so well. I cannot wait to return.