Diamonds Malindi

Great memories created Thanks @Denaice for the hospitality accorded to my daughter Beautiful views, great experience, perfect hospitality, Can't wait to visit this place again. Thanks to the hotel and it's management and service team

Freshly back from our vacation at Diamonds Malindi, I would like to share our experience. We have stayed in 4 and 5 star hotels all over the world, including several times in Africa, so we certainly have something to compare them to. Zanzibar was one of them 4 times, so we know very well that you have to use a different level of classification for African hotels. Our experience was somewhat mixed. It was advertised as 4.5 stars and a complete renovation in 2024. We had booked a junior suite with its own pool and premium all inclusive. The newly built pool was really very nice and was cleaned and maintained every day. We had room T001, which apparently had not been renovated and for sure not even completely renovated. The bathtub was leaking, the toilet flush was broken, the patio door was broken and so on additionally it was also worn out - for us it did not meet the standard in any way. What exceeded the standard, however, was the reaction to the shortcomings being pointed out. The damages were repaired immediately and a clarifying discussion with the resort manager Timothy was offered and carried out. He was really present everywhere, as you would expect from a good resort manager asking guests if they are satisfied. Which brings us to the staff. Whether gardener, pool boy, beach boy, waiter or resort manager, they all deserve a 6-star rating. That is really the highlight of this hotel and deserves absolute admiration. You had the feeling that service is not just offered, service is lived and done with pleasure. And on top of that there was Sammy, our butler, who was without a doubt unbeatable. If I had a luxury hotel, I would hire him straight away. Exceptional and a huge thank you to him again, we have never experienced such customer-oriented service anywhere else. The staff also managed to overlook many other shortcomings due to their friendliness and manner. There was no Coke available on one occasion, cocktails were not possible because something was missing, only a limited selection of beer - this should also be worked on, especially since the hotel was only about 50% booked. The availability of goods also did not really deserve the rating. Something can be missing sometimes, but something different every day does not seem entirely logical to me. As for the food, it should be said that taste is always subjective, the Terrace restaurant and the Onda absolutely met the standard. Excellently presented, very good taste and with great service, both restaurants were really high level. Generally the selection at breakfast could be adapted to the 4.5 star category. No selection of sausage or cheese and what is offered is not really up to par. The buffet restaurant is also in urgent need of renovation. Starters and salads were served uncooled and in plastic bowls with plastic lids, the entire buffet as such had certainly not been renovated for a long time and did not give a particularly inviting impression. You "eat with your eyes too" so h

The hotel was quiet and relaxing with beautiful sea views. The staff were all very friendly and attentive and would stop and chat as if you were friends. Our room was lovely, it had a large bathroom with Jack and Jill sinks along with a shower and a jacuzzi bath. We had a garden area with a pool for our own personal use that was cleaned to a high standard daily by lovely staff. The food was lovely, we especially liked the a la carte restaurant as it was quieter and more personal than the buffet restaurant. We have a rule that we don't go to the same hotel twice but where this hotel is concerned, we will break that rule!!

I had an amazing time at Diamonds as a solo traveler. The resort is incredibly serene and looks just as beautiful as the photos—if not better! The spacious and elegantly designed rooms made my stay exceptionally comfortable. The food was delightful, and the staff was outstanding—attentive, friendly, and always ready to assist. A special thank you to Hamisi, Pauline, Collins, and Sammy for their exceptional service. I would definitely return, this time with my family, to experience it all over again. A slight improvement in the variety of juices and protein options would make the dining experience even better.

Such a nice hotel with beautiful pools. Delicious Kenyan food and good cocktails. We’ve been there for one week and we also went to safari for 2 days with Polenta Usei (highly recommended!!! +254 758 882147). Best way to spend your time in Kenya

Room very standard with no style and elegance Food as good as a restaurant in a discounter supermarket. No taste. Restaurant Onda... catastrophic. Hotel loud .... music running every night until midnight Far away to be a 5 stars.... at least 3.5