Georgia's Garden by Omilos Hotels

We needed a room for one night in order to make a plane flight in Heraklion. It's the beginning of the season on Crete. This hotel had been closed for renovations and was just opening for the season. They weren’t ready. The room was clean and the fixtures new. However: the toilet did not work properly- it wouldn’t flush or fill, the refrigerator was not working and had to be plugged in, THERE WAS NO HOT WATER, the satellite TV that was advertised was not hooked up. We had booked a room with a queen bed but got two twins pushed together, each made up independently. We were offered another room but the door to that room wouldn’t close so we kept the room we had. The toilet issue was resolved in the evening but before that we had to use the toilet across the street. We made this reservation well in advance; they knew we were coming and I suppose they could have canceled us last minute (big problem) but didn’t. They knew we were coming though. In all, I must say that the staff was as friendly, helpful and hospitable as they could be working with the situation that they had. Also, there garden, pool, bar area and eating area looked very inviting. I’m sure that in season, this hotel would be a good spot for a short holiday as it’s steps from the beach. They just weren’t ready to open.

We had a great time with our friends there. The location of the hotel is very close to the beach and also the bus station, there are restaurants and supermarkets nearby. The rooms were big with balconies and sea view, equipped with all the necessary things(stuff for the kitchen, hairdryer....) The room was cleaned every day, towels changed...The breakfast was very delicious and for all tastes. Each day was something new and interesting to eat both sweet and savory beside the classic eggs, ham, yogurt... We had a wonderful stay thanks to the help offered by the hotel staff who were extremely kind and eager to make our stay as beautiful as possible.

what a welcoming and happy reception team, they were just lovely and we always had a giggle at some point in the day. I loved my stay here and felt very safe and comfortable. My room was a good size with a great shower! The beach is literally about a 3 minute walk away and the bus to Heraklion about 20 mins by bus. It was very peaceful when i went and would def recommend, i will be back! Thank you for making my stay so memorable.

I would love to be able to write a review for the restaurant, but after being ignored for 15 minutes we left. The waitress who saw us arrive as she was serving another couple left and didn't return. The chef who bought out food to the adjacent table didn't make eye contact, let alone offer a menu. More interaction from the cat! Looks a lovely place, we have one more week here, don't know whether we'll try again.

We stayed at the hotel from 25-10-2023 to 1-11-2023 The staff were very welcoming & helpful, especially Elizabeth on reception. Our room was a good size & very clean as was the whole hotel. We had a good sea view from our balcony. The bed was very comfortable & clean. Towels were changed as & when we requested. There were small bottles of body/shampoo in the shower/bathroom. The self service breakfast was excellent with a very wide choice of both hot & cold food & drink. We did not have any problem with noise. Overall good value for money. A Big "Thank You" to all the staff from M & A Woodward, England.

Everyone with a BIG smile.Perfect service, housekeeping, reception!! I recommend this hotel to everybody!! Helpful staff and high quality food! I will come for sure next year!! Thank you for this lovely stay.