Hotel dekat Saint Vincent de Paul Catholic Church, Langsep, Malang City

The room we stay in is so dirty. We arrived at 10:00 PM because we took road trip. After 14 hours drive, we expected the room will.be nice. At least clean and comfortable to stay in. But what we found? It seems like the room never got cleaned for a long time. Under the bed, there was empty mineral bottle and a used spoon. Also a drawing sheet , probably from the guess who stayed before us. Dust are everywhere under the bedside table. When we moved the bed a little bit, dust are so thick under the bed, together with the empty mineral water bottle and used spoon. I reported this disappointment to the reception, and they said all rooms are occupied. Only a house keeper came to help sweep the dirty floor and mopped it. What a bad experience with a 4* hotel. Btw i was late to take a photo of all the trash in the room. Too tired 😩 The next day, the hotel manager handled this case and apologize. He allows late check out as compensation and sent fruit platters to our room. Thank you for this prompt compensation from their side.

The location is delicious, lots of food around, in the middle of the city, everything is available and complete

Should be better off being marketed as a 3 Star hotel instead of 4. Checking-in was a breeze, but they do not bother helping with moving luggages. The doorman would just look at you. The room was big. The corridor isn’t carpeted, so you can hear doors slamming and people talking outside your room rather clearly. They do have comfortable bed and pillows though. There was no safety deposit box in my room. Called housekeeping, and a chap brought in the metal box... while hugging it. The box was light. He just placed it on a shelf, and walked away. I mean, what's the use of having a light, moveable safe? It's okay. 3 stars hotel experience. Was told that the hotel doesn’t provide iron and ironing board and guests can use their ironing service for a fee of course instead. Reminds me of some budget hotel stay instead of any other normal 4 stars hotels. The cleanliness was abysmal, honestly showering in public would be a better choice. I could not walk around inside there barefooted. The shower floor was slimy, with mould growing on the walls. It was unacceptable for being rated as a 4 star hotel. Service was good though. Everyone seems eager to please. Breakfast was good. Location is excellent as it's connected to a mall. Amenities wise just needs more sprucing up. Alright stay but for the price, there are other alternatives that can provide better.

The place is clean and comfortable. The location is good, it takes 10-15 minutes by motorcycle to the kajoetangan streets. 24 hours receptionist is a must for the travelers and they afford it. Nice for all

While i agree that the location is OK, near to Malang Station. It's not spacious even for two people. Not recommended for more than 1 because it's not spacious for travellers. Also, when i asked for Iron + board, the hotel says they don't provide it. if you want , they have service for that and you must paid for it. so much for 3 or 4 stars hotel.

Plesantly surprised by this hotel. Location is perfect with lots of cafes and eateries within walking distance. Room is big with 2 queen beds, perfect for the family. City view is nice, and the balcony is a plus point. The only setback is that the pipe for the toilet bowl leaks and there is a constant pool of water there, which could also be slippery and is dangerous. Maintenance could be improved.

It's nice to stay here, the room is clean, the bathroom is clean, the AC is also cold

The service is very friendly,,,,hopefully there will be an elevator soon...the rooms are clean, more spacious than other hotels, what was unexpected is that there is a small pool 😍

It is ok but they give me room in the ground floor there were a lizard and a cockrouch in my room, the staffs are good. the laundry was bad while there price is high I do not why, the stains on my clothes still there. The breakfast is limited. Other than that are ok

Great room! Very clean hotel and well located in Malang. I didn't try the breakfast but the buffet looked diverse. The staff is very friendly and accommodating.