Eastendb0y
1 Oktober 2024
The hotel is ideally placed for accessing the sights of central Malaga and its restaurants. It is spotlessly clean. We had two rooms on the 5th floor and were a little disappointed that the hotel did not inform us that one of the rooms had a bathroom that was designed for disabled guests. The bathroom was a wet room with a shower cradle that only went to waist height and a toilet that had a frame around it for, we suspect, wheelchair users even though a wheelchair would never have got past the, comfortable, bed in the room. The other room had a sloping ceiling that restricted the ceiling height on one side of the room. The issues were raised with the reception area but they were quite dismissive and just informed us that the hotel was full. We feel that the hotel should have notified us of these issues prior to our arrival or, at the very minimum, mentioned it at check in. Unfortunately this has made us doubt the whole Soho Hotel brand and, despite being regular visitors to Spain, we will not be booking any of their hotels in the future.
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