Hotel Sur Málaga

Lovely rooms, clean, plenty of space. Fabulous choice at breakfast. Staff very friendly and helpful. Definitely return in the future.

This hotel had quite good reviews, so we decided to book it for one night 3/4 days before our roadtrip. But unfortunately I got ill 2 days before. We read their cancellation policy about 48 hours DDL, but we still hoped for some agreement to change our date of arrival. We did not asked our money back. We would like to come later. But not anymore. Because absolutely unprofessional communication. At first we requested the dates change. No response. My friend sent them a message. Suddenly it was declined, no answer no explanation, nothing. Rude. Then she asked about it in the messages and got very unprofessional response about cancelation policy and no possibility to change without additional cost. But that was all. No details about this possibility, any questions, if it is a good solution for us and how can we make an agreement. Nothing... It seemed like they threw us to the bin immediately. Finally I also sent an email about this problem, but we met only ignorance again. So now we can say only one thing: Good to not be in that hotel, because I'm not sure even the check-in will be allright.

Hotel has good location, both from train station and city center. Good size of the room and bathroom. Comfy beds. Very clean. Decent breackfast (various ham, cheese,cereals, pastry, tea/coffee) But it was very noisy! Walls seem to be very thin. You will hear everything from other rooms and staff premises. Our room had only one tiny window opened into narrow inner yard. Light (lamps) in the room also were weird