Askant Golden Hotel

Saya memesan kamar triple, ada 4 tempat tidur di kamar yang sangat kecil, saya hampir tidak bisa berjalan di antara tempat tidur, lokasinya 15 menit dari Masjidil Haram dengan berjalan kaki. Pemandangannya buruk (benar-benar tempat yang penuh dengan sampah). Tarifnya bagus dan resepsionisnya cukup membantu. Secara umum, kamarnya biasa saja.

Immature receptionist & woken up at 1.50am 12 mins walk to mosque- not 5. Location not on any taxi app- called receptionist for directions. Farah (who changed her name to mid conversation from Sarah) was rude & unhelpful. Despite having the “do not disturb” on, got woken up by insistent knock on door at 1.50am by maintenance man. Refused to leave until I called receptionist. The maintenance was regarding bathroom door jamming lock, reported during the day. Lift broken during day- was on 12th floor, fasting. Asked receptionist to call/ text/ WhatsApp me when it was fixed. No c communication received so spent day out. Texted Ahmed, the manager- no reply to questions, no compensation offered. Asked Nasir, another manager to call- left number and chased up. No reply. Was hoping to write a positive review… management were given so many chances as was Farah to clear the air- she was so rude that her colleague had to remind her not to mutter in arabic (I speak English and very little arabic) as she’s fasting. I repeated the arabic words that were fasting yes. Maybe I’ll get an apology in which case I’ll remove this review. Hotel doesn’t care about reviews from my experience.

bad this was a terrible place specially that the room was not clean, they did not have towels until the next day. when i was trying to confirm their services they never answered the phone of email prior to getting there. their front staff was not freindly,the location was on a hill unlilke the picture it was impossible for my wife to get in and out of hotel as she uses a wheelchair. the access to the hotels was blocked we could not check so we had to back to train station and spend the night there and went late next morning to check in. their website said they had a convient store in the hotel since they no restuarant but that was not true. we ended up checking after one nigt to and stayed at a defferent hotel.