Mahdia Palace Thalasso

Best animation ever, we really liked Alex and he is doing amazing job, very nice hit with great dance moves, we will be back soon

Excellent, the animators the men of the stepaerobic is a great atmosphere, everything is clean, the staff is nice. The only thing is that the restaurant is always full.

I recently stayed at this so-called 5-star all-inclusive hotel, and I feel compelled to share my experience in the hope that it helps future travelers make a more informed decision. Upon arrival, we were asked to pay a 60 TND deposit for beach towels, which could only be exchanged in the evening and picked up again the next morning before 8 a.m., if available at all. Sunbeds were “reserved” with towels as early as 6 a.m., making it nearly impossible to find a spot later in the day. The rooms are outdated and poorly maintained. One of the light switches was dangerously loose, exposing us to a real risk of electric shock. The air conditioning did not work for the first three days of our stay. The food was well below acceptable standards: limited variety, and on multiple occasions we were served undercooked fish, turkey, and even omelets. When we raised this with the staff, we were told they were understaffed and “that’s just how it is.” Around the pool area, many tiles were cracked or chipped, creating a safety hazard, especially for children. The beach was dirty, littered with plastic bottles, wrappers, and cigarette butts. Moreover, beach services are not included in the all-inclusive package and must be paid separately. Housekeeping was inconsistent and superficial—our room was cleaned only 4 times in 6 days, toiletries were never replenished, the closets were full of dust, and the room had ants and even a few cockroaches. The staff was largely unresponsive. Reporting an issue would usually be met with a simple “okay,” and no follow-up or resolution. Even tipping did not improve the service. Lastly, breakfast ends at 10:00 a.m. sharp—and at 10:02, I was asked to leave the restaurant even though I was still eating. In summary, this hotel does not meet even basic 3-star standards, let alone five. The facilities are outdated, hygiene is lacking, and service is far from what one should expect from a high-rated resort. I strongly advise reconsidering if you are looking for a clean, relaxing, and professionally managed holiday

I had an amazing stay at Mahdia Palace! The hotel is beautiful, clean, and very well maintained. The staff was incredibly friendly and always helpful. The food was delicious with a great variety every day. The beach is stunning – soft sand and clear water, perfect for relaxing. The pool area was also fantastic, and the entertainment team kept things lively and fun. I would definitely recommend this hotel to anyone looking for a relaxing and enjoyable vacation. Thank you for a wonderful experience! And animation team like Alex, Ash and Rio are very very good. They are crazy, friendly and always helping with something.

1. The staff in restaurant is not professional and rude, the worst one is AZIZ. 2. Plagistes are pushy, unkind and rude. 3. The music nights and disco are boring and have poor program. 4. The rooms aren't being cleaned regularly - once in 5 days-. 5. Drinks are served in plastic cups, that are already used and thrown on the beach. 6. ALL PRAISES GO TO LOBBY BAR , THE ATMOSPHERE IS NICE AND THE STAFF HERE IS REALLY KIND ESPECIALLY BARTENDER MAHMOUD AND WAITER JAWHER.

The animators Aziz and Rio were really friendly and helpful. They made our visit much more enjoyable. The overall staff working in the hotel was doing their job in a professional manner. The pool is very nice. The room was a bit old but clean.