Ulasan Holiday Inn Porto - Gaia

Good things: gym, good breakfast with 5 items of vegetables. Things need to improve is that no safe light inside the room which needed to be added. Good hotel.

The hotel location was good but the staff is very rude also the towels was so dirty and smelly the service level is very bad they don’t have the standard of Holiday inn at all in fact I will not suggest the hotel to anyone if they are really working professionals

Great hotel , counter clerk service could be improved!

From reception to housekeeping they were amazing, room was spacious location was easy access overlooking the Gaia city view.

The hotel is in an excellent location, the staff is helpful and helps with any problem, without a doubt we will come back again

I read a review saying that this hotel doesn't know what service is. I didn't believe it at first, but now I finally understand: 1. They gave me the smallest room first, which didn't match the pictures, but I found that the bathtub was full of cockroaches, no less than 5, which scared me to death. I called to change the room, and they gave me the one opposite the elevator. I also tolerated it, but then I found that the carpet was full of food residues, so I called the waiter to clean it, but she only cleaned the area I pointed out, and didn't clean other areas. I was replying to messages and forgot to call her. As a result, I found small flying insects on the head of the bed the next day, and I was scared again, but I still tolerated it. 2. There were two small bottles of mineral water when I first checked in, but they were gone the next day. I asked the front desk for them, and they told me that they would only have them on the first day of my stay, and asked me to pay 5 euros. I argued, and she said that they also had to spend money to buy them, and I could go to the supermarket to buy them myself, ****. I said I would call the manager at the time, but she reluctantly gave it to me. There was still no water on the third day, and I begged for it for a long time before giving it to me. 3. Don't be fooled. SPA is charged separately and only included in a few high-end rooms. I was so angry that Ctrip didn't specify it. If I had known, I would not have chosen this hotel. It is simply a fraud. 4. When I checked out, I asked for an invoice, but they didn't give it to me and told me to ask Ctrip to get it. 5. The hotel is far from the scenic spot, and the road is very tiring to climb up and down. 6. The breakfast is average. 7. It takes a lot of effort to open and close the window.

Very good location in Vila Nova de Gaia, good breakfast and big rooms. Very good location in Vila Nova de Gaia, good breakfast and big rooms. Very good location in Vila Nova de Gaia, good breakfast and big rooms.

Very clean and hygienic. I arrived at the hotel on an early flight and wanted to store my luggage. I ended up checking in directly. Really considerate service. The breakfast was good and rich. There were many varieties. There was a parking space at the door for convenience.

The room was simple and bright, but the tap water was rusty, not sure if it was due to a problem with the water pipes nearby or in the hotel. I had to use bottled water to brush my teeth and wash my face.

Very nice hotel, fully booked. Breakfast is also good, worth staying again. Check-in time is after 3pm, be sure to pay attention to this, if you come too early you won't be able to check in.

The lobby is gorgeous, the bar is nice, but the parking fee is a bit expensive and it's a bit far from the subway and bus

The hotel is overlooking the Douro River and you can see the Louis I Bridge. If you have no problem walking, you can walk to the riverside to eat delicious food and enjoy the beautiful scenery within half an hour~~ The counter staff asked him very kindly and did not understand, he They are also very patient. You can also watch the night view at night, and the room is very big, even bigger than the ones in Lisbon🤭

The hotel itself was beautiful inside, but there is almost no parking in the garage and it is very tight. They didn't read or respond to anything I wrote in the reservation requests. They said the information didn't reach them, and they tried to charge a different amount than the amount booked here in the app. I didn't get the room I asked for, I had to spend a lot of time when I arrived to speak to managers who gave me a better room as a courtesy, however the afternoon when I arrived, instead of being relaxing, was the opposite, it was exhausting for those who booked everything in advance and took care to specify everything in detail. There was no plant-based milk at breakfast as requested, they only brought some gluten-free bread and that was it, breakfast had a 40-minute queue and no tables and everything was rushed, someone always had to be there to guard the table or we would be left without it. For me it was not a good experience because I chose to pay and book a hotel to relax and it was exactly the opposite. I had to assert my rights, because nothing was as right as expected. Despite the person who changed my room trying to reverse the situation, which I think was the least I could do, it was not a positive experience. The restaurant, without any warning, even though I said I needed to have dinner there that night, only had a buffet for €80 per person, and since I have a gastric bypass, it doesn't make sense to me that dinner for two people would be more expensive than the night at the hotel, since I hardly eat anything. There was nothing to eat on the menu other than steak for €28. At 3 am I could hear drunk people shouting for colleagues to open the door for them, they were talking and shouting in the corridors. I had to call reception and they said they would sort it out, however later the same noise happened again. I went to sleep at almost 6 am and had to wake up at 9 am or there would be no breakfast. It was the worst experience in terms of everything involved that I have had in a hotel in 31 years. Aside from that, the sofa in our room was dirty with dried white stains, so the cleaning left something to be desired. The phone in the room had no wires, how could I connect to reception? I had to get dressed and go down 18 floors to complain about it.

The hotel is overall good but the location is a bit remote so travelling without a car will be a bit problematic!