My stay at Rosewood Villa Magna was nothing short of immaculate. Never before have I experienced such a well-rounded hotel experience which I will always remember. The room was excellent with an incredible bed and powerful shower, and breakfast was the best I've had at any hotel. However, what truly stood out was the utterly outstanding customer service. From the first night in, my cleaning staff anticipated my needs and met them, even before I knew I had them. I was astounded by the attention to detail - from organizing my luggage to folding my pajamas, to preparing a fresh set of slippers, to setting the place for 3 bottles of mineral water, to unpromptedly providing an antimicrobial cloth for my laptop screen, to putting a fresh bouquet of flowers, to organizing all my toiletries. In my 5 day stay, every night was equally excellent. I especially respect the cleaning staff for putting up with my habit of handwashing clothes. By the second night, I had been traveling for a week prior and needed to wash my clothes. However, since all hotels charge an insane amount for cleaning, I asked the front desk for some detergent and washed all my clothes in the bathtub. In order to dry my clothes, I had to hang them not only throughout the closet, but also atop the doors and handles in the bathroom. My cleaning staff completely respected my choice and even helped put a towel underneath my wet clothes to help them dry quicker. This type of initiative that they took to meet my unanticipated needs was something I have never seen before. It was not only my cleaning staff that were amazing. When I couldn't change the temperature in th eroom, guest services sent a handyman within 5 minutes of calling, who fixed my problem immediately. I didn't have a European number, so when booking a restaurant for a reservation the concierge helped me book within a minute. When we arrived at the restaurant, they were already expecting us. Every single staff member was beyond friendly, and all took the initiative to go above and beyond. Doors were opened with a big smile, I rarely needed to do any heavy lifting, and even my Uber Eats order was delivered to me on a literal silver platter. Even though I have stayed at fancier hotels, some with much more expensive interor decor, no hotel has ever matched the proactive ability of the staff at Rosewood Villa Magna in serving the guest. When I was younger I dreamed of starting a hotel chain, and I hope that if I ever do, I can train my team to be as competent as the team here. I am not in a financial position where I can always stay at hotels like this one, but when I am, I will certainly come back to Rosewood. As someone who is usually ultra-focused on work and responsibilities, I have trouble relaxing. However, I was able to completely destress here, due to the incredible service. Rosewood Villa Magna has been one of the highlights of my visit to Madrid, and I cannot recommend it enough.
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