Holiday Inn Express & Suites Madison

The staff was very friendly. I loved that. The cleanliness was a little sub par. Our shower had dirt around the sliding door. The curtains were all stained and moldy. There was some stain spots on our sheets, there were areas on the walls that were not painted I’m just used to holiday inns being 100% clean and fresh.

breakfast is good rooms are clean area is nice exercise room is good only down fall pool is little outdated nice place to stay for the price good restaurants all around only minutes from downtown madison

Give yourself a treat. Nice clean comfortable room.Beds were comfortable and sheets were nice and soft. Good location, on the main highway. Breakfast was really good.

Worst hotel stay ever When I booked my rooms it was requested for connected rooms because I had multiple children with me and wanted access to all of them but enough room. When I checked in the lady was rude from the start and immediately told me they didn’t have that available and raised her voice multiple times and was extremely hateful. She said it was my fault as I “should have known” to call ahead and check availability although it stated available online. She told me I could not have a refund unless I wanted to leave right then. It was late and I had multiple children tired and upset and nowhere else to go because she told me my refund could take days. So I was stuck. We all stayed in one room and I didn’t even use the second room that was at the complete opposite end of the facility. So I paid for two rooms and could only use one and was so upset as it was for my son’s birthday. I will NEVER stay there again and will be making sure no one I know does either. Worst hotel experience I’ve ever had. I have never had someone be so incredibly rude and unhelpful.

The room was comfortably, quiet and warm (staying for business because i was snowed in and could've get home). Staff are exceptionally friendly and accommodating. Breakfast was delicious and they serve different food each day, so your wont get bored. I didn't get in the pool, but it was open and looks nice. The shower is nice and warm, good water pressure, plenty of hot water. The hair dryer works well. The bed is slightly firm, so not too hard and not marshmallow soft. Blackout curtains work great. If you take earplugs, you'll think you're at home. They sell earplugs at the CVS down the street. Madison has a lot of nice shops if you need anything and a lot of decent restaurants if you'd hungry. This Holiday inn is right in the middle of town in the hilltop area. Roads are pretty well maintained during snowy weather, but if you're snowed in, this is the best spot in town to stay.

Bed was clean, but paint was peeling from the wall. Shower looked dirty.