Ulasan Castle Hotel Macroom

Nice and kind staff :) Really good breakfast. I had a great time!! Many thanks !!

Lovely hotel staff very friendly and helpful

Excellent staff,great pool and great hotel

Excellent stay friendly staff

Très belle chambre . Parking gratuit

挺好的，服務不錯

Fantastic experience and the staff are fabulous. 10 out of 10 for service. Could not fault anything. So central with plenty of parking on site at rear of hotel. The breakfast selection was brilliant with plenty on offer at the buffet and great a la carte options. Staff very fast at refills and they couldn't be nicer. Great value too.

Excellent Hotel. The staff were friendly and attentive. We arrived late so we dined in the restaurant, it had a good selection and used the best produce. The suite was spotless, stylish and modern. We had a late breakfast, a feast for the eyes, it was perfect stay.

By a strange coincidence, three of the hotels we stayed at in southern Ireland were all "original Irish hotels" which is a thing (has its own website too). This is one. An older place with newer wings added in the 1990s I think. Central heat, no thermostats in rooms. But has the addition (in the "new" wing) of an area wall unit which can heat or cool. Still advisable to open a window or 2 to help regulate the temperature down a bit. No matter what anyone tells you, Irish hotels are being actively heated in May/June; take the low temperature ranges you are given on weather reports seriously. Add in for wind and/or clouds and it will probably feel a bit cooler than you expected outside, but possibly too warm inside. As usual the older parts are very charming and possibly even quaint. And the newer modern construction is more utilitarian than luxury. Really a 3-star place that used to be much (much) finer back in the days of yore. One lift/elevator, but yay! The staff could not have been more helpful or more pleasant. Tricia behind the desk and Gemma in the restaurant/bar are particular stand-outs, but *everyone* was very nice to us down to the wonderful woman who brought one of us a latte every morning at breakfast and the lads who helped us with our luggage arriving and departing. The car park is conveniently located immediately in the rear of the hotel, you will have to drive round the block to find the almost hidden entrance but the car park is large. Some accessibility concerns, but the staff helped us around them. The food in the restaurant was very good; we are informed by locals that the hotel restaurant is one of the three best in the town, which we believe. The bartenders are busy but convivial in the down times and the staff chips in and makes service a group exercise. No body lotion or conditioner in the hotel, which is not typical of 4-star experiences. General Notes on traveling in old hotels in Ireland: Older hotels in Europe are charming. They are also old, meaning that most modern physical amenities had to be retrofitted as was possible. If you like charming old places which can at times be quite lovely, with stairs and lack of modern accessibility, but which have no or little central heat and rarely air-conditioning of any type, then great! But you should be informed as you make those bookings. No venting means typically radiator heat and no thermostat in your room – the whole building is heated and you can't change it. In the rare event there is a thermostat you most likely can't alter it more a couple of degrees. If there is no AC then you typically must regulate the constant heating in your room by opening the window (and I never saw a screen anywhere we stayed in Ireland), so then the cold air outside and the stifling air inside can fight it out. Bathrooms are going to have some amenities and not others. We never saw a bidet-toilet in Ireland, which are ubiquitous (for example) in Japan. Often the s

Very comfortable hotel. We were made very welcome. Good large clean room. Would return anytime. Only small criticism is that the free internet is rather slow. Always managed to find a space in the hotel free parking area. The restaurant, serves extremely good meals. The breakfast was either a first class cooked, or a help your self buffet. Both set us up for the day

Been here several times, and the experience is always first class. Great atmosphere, friendly helpful staff. Good rooms. Located in centre of Macroom with great cafe (cakes are tasty) as wellas bar and restaurent.

Heard that there was great food here. So called in today. The food was burnt and unpalatable. All over cooked and greasy. My husband rarely complains, but he said ir was worst ever. Waitress was very nice, seats and floor were dirty. Chef really needs to be replaced

I have been staying here every few weeks and I have to say that the staff are the most nicest people I have ever met, nothing is too big or small for them. They are the best! The rooms are so spacious, very bright and between the bed and the shower, it is like heaven. I highly recommend staying here.

I dine in the Castle hotel about 8 times a year after i attend some business in Cork. on the whole its a nice place... However I have had reason to visit three times since Christmas and have been disappointed each time. I have wrestled with my decision to post this and hope management do not take too much offence. The Castle has not changed in relation to its high standards of cleanliness or food. i love it. Where it falls flat on its face is the new staff. on arrival there last Monday i was greeted by a gentleman whom i can only assume was a manager who showed myself and friends to a table. it was so apparent he did not want to be there as he mumbled under his breath to follow him never looking at any of us once. he left us sitting quiet a while before he brought menus and then proceeded to walk away not asking if we were okay for drinks. the party beside us called and asked him if their orange juice was Gluten free as one member had allergies. he sniggered and said he would go check and came back with a carton of orange that could be purchased in the local supermarket for pennies and said he read the back and this was fine and also informed them he had ASKED GOOGLE. one of my party was going to have on OJ but decided after seeing this she was not willing to pay a high price for an OJ which was from a cheap carton. in my opinion not a 4 star hotel thing to do. Onto our meal.. as I stated food never fails never had a bad meal. the guy who took our order was floating around and a really nice young gentleman served the food..When we tried to order another drink we called the guy who i will call Manager ... he looked straight through us and i felt i was waving a taxi down on a busy saturday night.... no response so we went thirsty. all during our meal there was a young girl standing watching us eat and i can only assume she was a new member of staff. the girl looked terrified and every time one of us put a fork down she nearly pranced on us for the plate even if we were not finished eating. Not blaming her at all she clearly had not been trained in and this said manager gave her zero directions and i really felt sorry for her. please look at the staffing issue. as stated i do call in a few times a year i maybe not a regular but i have noticed the standard of service slipping. i am fully aware of staff shortages all over the sector BUT on my visit it seemed to be a manger who couldnt care less a young girl with no training and another waitress who was more concerned with how she looked as she stood in front of the mirror admiring herself. before this experience i would have sang the praise of the staff in the Castle. i have has some good and interesting conversations with staff whom have always been so friendly and helpful. Current staff look and act like they are only a few steps away form doomsday.