Home2 Suites by Hilton Louisville East/Hurstbourne

I have stayed at this hotel several times over the years as its location is a convenient mid-point stop for my business trips. This hotel has been consistently disappointing. Somehow the management insists on being unwelcoming at every level. For instance if you read my September 2023 review of this very same hotel you will see that I wrote " A sign which read something along the lines of "We temporarily stepped away from the front desk to help other guests. Will be back momentarily. Thank you for your patience" was permanently displayed on the front desk during my entire long-weekend stay. "I stayed here a few times since then and experienced the same unattended front desk syndrome every time. Want a proof? See the first picture I have posted to this review. Somehow they manage not to have a staff at the front desk whenever you need one. If you have the Hilton app on your phone and received your digital key before you arrive, don't bother directly going to your room. Your digital key will NOT work. It never has. As I said I stayed here several times. It never worked. You always end up going to the front desk for a plastic card key. While I was waiting at the front desk to get my key (because, you guessed it, they were not there and said so with their sign) another guest came in looking at his Hilton app digital key. I smiled and waited. Surely enough he joined the line behind me waiting for the receptionist because his digital key didn't work either. During my stay, they decided to paint the parking lot (yes, paint, not asphalt, pave or anything meaningful, just a thin layer of black paint, see my images below). Of course, since they don't care about their guests, guess what they did? They just blocked the half of the parking lot creating a total chaos. There were even fights between guests because someone ended up blocking someone's car. Do yourself a favor, go find another nearby hotel if you have to stay in the area.

Overnight trip - Home2Suites always delivers - great rooms and breakfast is above average.

Soft bed, hot breakfast, kitchen in rooms, indoor pool, clean, and friendly staff. 😍

It was too noisy, kids running around late at night making lots of noise

1st time staying here. Excellent customer service. Breakfast was great, numerous choices. Very clean and felt safe.

Easy access to all the places we wanted to go during our stay. Good places to safely walk the dogs as well.

Front desk was vacant most of time. The person working was 'goofing' off somewhere most of time and even walked right past me when I was approaching desk to check out, ignored me and 'disappeared' wherever she goes to hide. Very unprofessional.

The hotel and its management are terrible. I stayed there from 10/13 thru 10/16 for my cousin wedding. On 10/14 /23 I left the property for breakfast @11am asked housekeeper and 1st front desk attendant to have it done. I return @2pm. The room hadn't been cleaned. Talk to next front desk attendant about it. She told me it be addressed and taking care of ...had got towels from front desk to shower. I dressed and left for the wedding @315pm. I return to the property @10pm. The room still wasn't cleaned. The bedding not replaced , the trash nor used towels removed. One again spoke with same desk attendant. She said that she would do it herself. I left again for drinks returned around midnight. The same not had been done... I had to speak to the 3rd attendant now . He took notes for the the morning shift 10/15. At check out to no avail I was told that I could not be compensated for a unclean and horrible stay. I had Amex call to to express my dissatisfaction with Manger and to no avail...nothing.! She (Elise) acknowledged the horrible stay and said she wasn't compensating me. It I could rate 0 stars .. I would definitely do so. Home 2 suites Louisville east hurstborne is a horrible stay for Hilton gold member or anyone.

We waited at the check-in desk for somebody to come for 30 mins. Once we got our room, the tv did not work and there were not enough pillows. It was less than satisfactory stay.