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Ulasan Tamu tentang Hotel Bel-Air - Dorchester Collection
9.5/10
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68 ulasan
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Ulasan terverifikasi
Lokasi9.5
Fasilitas9.5
Layanan9.5
Kebersihan9.5
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Semua ulasan(68)
Ulasan positif(36)
Ulasan dengan foto/video(6)
Buruk(5)
AATW
Kamar Deluxe dengan Patio
Check-in Des 2023
Bisnis
17 ulasan
10.0/10
Fantastis
Diposting pada 15 Jan 2024
위치나 서비스가 훌륭했습니다! 몇 년 사이 물가사 정말 미친듯이 올랐네요! 감안하여도 재방문 의사가 있습니다!!!
Terjemahkan
shanellesua
Check-in Feb 2025
Keluarga
10.0/10
Fantastis
Diposting pada 29 Mar 2025
For celebrating a special occasion or looking for a cute activity, the afternoon tea at the Hotel Bel-Air is a special treat. Each item comes fresh and delicious. You have the opportunity to smell the tea leaves first before picking, and then you can enjoy the food. The menu changes but for us, we had wild berry jam, Devonshire cream, and blood orange jam with our buttermilk scones. Afterwards, we had an assortment of finger sandwiches (my favorite was the cucumber) followed by the sweets. The chocolate tart was my favorite and the cream puff was a close second. Overall, a great way to spend a couple of hours in a beautiful, relaxed setting.
Terjemahkan
6/12
Tanggapan dari Properti: Dear @shanelleusa, Thank you very much for taking the time to share your feedback with us regarding your most recent visit to The Living Room at Hotel Bel-Air. I am delighted to hear that you enjoyed a wonderful Afternoon Tea experience, especially the treats! We hope to welcome you back again soon. Warm Regards, Christoph Moje General Manager
Tamu
Check-in Apr 2025
Lainnya
10.0/10
Fantastis
Diposting pada 27 Mei 2025
When she decamped to the Hotel Bel-Air to write without distraction, Ann Patchett wrote, "I think the best vacation is the one that relieves me of my own life for a while and then makes me long for it again." With thoughts of leaving behind dull care and indulging my creative instincts, I checked into the Hotel Bel-Air on a sunny Friday to kick off the long holiday weekend. Alyssa and Emma did an exemplary job of welcoming me and ensuring that I had plentiful diversions as I had arrived before the rest of my group and they were still preparing my suite. They ensured that a practitioner was called up to give me a 90 minute deep tissue massage, and Ashley at the restaurant got me sorted for breakfast as well. After my massage, I strolled on up to my residence for the holiday, a favorite two bedroom suite with a secluded outdoor terrace that was perfect for rallying the troops and getting some much needed quiet time as well. The rest of our party had arrived and checked into their suites nearby, so the location of my suite (177) was just about perfect. The welcome setup was charming and much appreciated. Dining in room, at the restaurant and at the pool were all terrific. In addition to Ashley, Lucas was also an excellent server. One must remember how rare it is to have a hotel pool with a true deep end. It’s one of the great things about this hotel, and our little party enjoyed it tremendously. The splendid isolation of this place is one of the things that makes it so great. That, and the winding paths through the trees and tropical foliage, along with the koi pond, the swan lake, the burbling streams, our favorite turtle and the plentiful bird life. The Hotel Bel-Air is one of the places you go to leave the world behind, to fall into the embrace of quiet calm and engage in writing, socializing or even just a little dolce far niente. Here, one is both visible and yet transcendently invisible. Staff continue to excel at that rare hat trick of attentive service while giving us plenty of space to just vibe. If you want to get away and still be close to the city, this is the place to do it.
Terjemahkan
Jeff A
Check-in Apr 2025
Pasangan
10.0/10
Fantastis
Diposting pada 9 Mei 2025
The title says it all. The staff was truly the best. One restaurant server who wasn’t that busy took time out to show us the famous fish pond and turtle living in it. Front desk staff was also outstanding. The grounds are so lush that you feel like you’re light years away from the city.
Terjemahkan
Tanggapan dari Properti: Dear @X5821XWjeffa, Thank you very much for taking the time to provide us with your feedback from your recent visit to Hotel Bel-Air. We are pleased to hear that you enjoyed a wonderful stay and that you felt right at home. Thank you very much for taking the time to recognize our team as well. I will certainly be sure to thank them for contributing to your memorable experience. Thank you again, and we hope to welcome you back soon! Warm Regards, Christoph Moje General Manager Hotel Bel-Air
Melvadvenntures
Check-in Feb 2025
Keluarga
10.0/10
Fantastis
Diposting pada 22 Mar 2025
This is an iconic hotel that lives up to the anticipation of staying here. The staff are amazing ! A highlight for us was breakfast each morning. The location is a little removed but the hotel car makes up for it . This is more than a hotel .. this is an experience!
Terjemahkan
Tanggapan dari Properti: Dear Melvadvenntures, Thank you for taking the time to share such positive feedback about your recent stay with us at Hotel Bel-Air, one of our legendary Dorchester Collection hotels. We value and appreciate your feedback and are very happy to hear that you enjoyed your time with us. We look forward to welcoming you back to Hotel Bel-Air in the near future, or maybe next time you’d like to experience one of our other hotels. Yours sincerely, Christoph Moje General Manager Hotel Bel-Air
Rik T
Check-in Jun 2024
Pasangan
10.0/10
Fantastis
Diposting pada 23 Jul 2024
We’ve loved this hotel for years — we live in LA and this is our perfect staycation destination (it may be in LA but feels a million miles away). Just got home from a bday staycation there and, as always, it did not disappoint. Everything was perfect and the staff are just so kind and friendly. Bravo! Special thanks to Emma Schur, who initially greeted us and took exceptional care of us during our stay. Grazie mille!
Terjemahkan
Tanggapan dari Properti: Dear @739rikt, Thank you very much for taking the time to share your feedback with us from your most recent staycation. I am happy to hear you enjoyed a relaxing time! Additionally, thank you for taking the time to recognize Emma from the Front Desk. I will certainly be sure to thank her for contributing to your wonderful experience, and we look forward to welcoming you back again soon! Happy Belated Birthday! Cheers, Christoph Moje
Mike19782009
Check-in Des 2024
Bisnis
6.0/10
Diposting pada 15 Jan 2025
We were planning a trip to the Beverly Hills area in march, however when looking at room rates for the Hotel Bel Air, I must conclude that the hotel is drastically overpriced compared to similar five star hotels in the area. A 755 square foot patio suite at the hotel Bel Air costs a jaw-dropping $6,000 per night plus tax, while an 825 square foot Villa Suite with Patio and Jacuzzi at the Peninsula Hotel is at $2,800 per night. It would seem like the Bel Air is overpriced charging ober twice as much for a similar suite.
Terjemahkan
sydneysammy36
Check-in Jun 2024
Pasangan
10.0/10
Fantastis
Diposting pada 8 Jul 2024
What I love most about this beautiful property is that you are in Los Angeles but the location feels like an exclusive private hideaway. If you want to venture out of Bel Air the hotel is easy to get around via a vehicle. The scenery and grounds at the hotel are stunning!! The pool, fitness facility, restaurant, bar, rooms were all five star plus. No complaints about the service which was absolutely perfect. I almost hate giving such a great review because I want this hotel to be my little secret (obviously it is no secret given the storied history and popularity of the hotel) I have stayed at other five star hotels in LA (The Peninsula, Waldorf Astoria, L'hermitage and The Beverly Hills Hotel) and Hotel Bel Air is the best. This is my third visit at the hotel and everything felt as new and luxurious as my first stay. This is definitely my happy place!! I hope to continue to be lucky enough to travel to this slice of heaven in the future.
Terjemahkan
Tanggapan dari Properti: Dear @Sydneysammy36, It is very nice to hear from you and thank you for sharing such wonderful comments from your experience at Hotel Bel-Air! I would personally like to express my gratitude for your loyalty and continued support of Hotel Bel-Air. I am so delighted to learn that you enjoyed another wonderful stay and that the team made a great impression on you once again! We strive to provide our guests with the utmost comfort, and I am delighted to hear we exceeded your expectations. Our team is the heart and soul of our estate! As always, we greatly appreciate your feedback, and look forward to welcoming you back soon! Warm Regards, Christoph Moje General Manager
Brent M
Check-in Mei 2024
Pasangan
10.0/10
Fantastis
Diposting pada 26 Jun 2024
Ok,…. Get this, go here be happy, if you cannot look inwards, something is wrong!!!! Btw, trip advisor is editing this, i simply meant to recommend, ok, best service, change out flowers daily. The largest pond with streams surrounding the property, look closely, birds , and more in the middle if the US( SWANS at that? ) California Parks Assoc. ! Go, go! Grandfather took me here when i graduated from UCLA MED and brought here, been loyal to there, since.
Terjemahkan
6/10
Tanggapan dari Properti: Dear @BrentM, It is a pleasure to hear from you, and thank you for taking the time to share your thoughtful comments. I am delighted to hear Hotel Bel-Air has been a destination of fond memories! Please know you always have a home here, and we look forward to welcoming you over the bridge in many more years to come. Warm Regards, Christoph Moje General Manager
Tamu
Check-in Okt 2024
Sendiri
10.0/10
Fantastis
Diposting pada 29 Nov 2024
I chose to give the hotel a second chance after a less than stellar stay earlier in the year, and I’m very glad I did. What a difference a few months made, the new Living Room space is just beautiful and the high tea served there is the best I’ve encountered in the states. I was given a nice upgrade to light flooded suite with southern exposure and a working fireplace, and I had an excellent dinner and breakfast at the restaurant, as well as arranged an impromptu lunch with friends that was handled with grace and precision. I was so impressed by the effort that I chose to return again at the end of my trip, and while the bungalow given then was closer to the street and very dark, in the hotel’s defense, I specifically requested something different from the last time and now know I am not a pool villa person (to each their own). While I am not often in LA, I can attest that there is a true dirth in luxury hotels with many touting five stars without delivering quality service or food and Bev… so whenever I do come back again, I will definitely consider returning to the Bel Air, or at least trying their sister property again.
Terjemahkan
Amrita D
Check-in Sep 2024
Keluarga
2.0/10
Diposting pada 12 Okt 2024
Had booked through the fine hotels with American express with a bunch of privileges including early check in, room upgrade etc. We checked in past 4 pm in spite of an early check in. The room electricity was not working with the switches not operatable. The hotel engineer was there for a full half hour in the room hampering any chance of relaxing or even using the washroom. After insisting on speaking for a change of room the manager John Pierce offered to change the room and a spa service to make up for the pathetic experience not expected at a property of this stature. The spa called with three time options and services which suited them, which I declined. In short checking in from their sister property The BeverlyHills Hotel this was poor handling of a returning custom. Can't wait to leave tomorrow and don't think want to return. The changed room had one chair as opposed to the couch in the earlier room and a smaller patio. Will not be considering this property in the future where working electric switches was not a ginen!!
Terjemahkan
Tanggapan dari Properti: Dear @683amritad, Thank you very much for taking the time to share your experience from your most recent visit to Hotel Bel-Air. First, I would like to express my deepest gratitude and appreciation for your loyalty to the Dorchester Collection. You have trusted us to provide you with a memorable experience, and I am saddened to learn that we fell short of meeting your expectations this time around. I am sorry to learn that this inconvenience marred your experience and I appreciate your honesty and your willingness to share your thoughts with us. Please know that I will address this matter to ensure incidents such as these do not reoccur. Again, thank you for your time and comments @683amritad. We really hope you change your mind and give us another opportunity in the future. Warm Regards, Christoph Moje General Manager
Legend C
Check-in Agt 2024
Pasangan
10.0/10
Fantastis
Diposting pada 20 Sep 2024
I've experienced luxury before, but never quite like this. Here, luxury isn't just about high-end amenities (though those were plentiful). It's about the feeling of being completely at ease, of every need being met with grace and efficiency. The ambiance was soothing, the service impeccable, and the overall experience simply unforgettable.
Terjemahkan
Tanggapan dari Properti: Dear @548legendc, Thank you very much for sharing your comments from your recent visit to Hotel Bel-Air! It is comments such as yours that truly make my day. Our staff tries hard to go above and beyond to meet our guests’ expectations, and I am happy to learn that we met them on this occasion. I look forward to passing on this great feedback to our team, as I know they will appreciate it. We look forward to welcoming you back to Hotel Bel-Air! Warm Regards, Christoph Moje General Manager
Fernando A
Check-in Agt 2024
Keluarga
10.0/10
Fantastis
Diposting pada 9 Sep 2024
The best hotel I have been able to visit, the facilities are wonderful and the attention is first class, as such from a 5 star hotel, the view, the place, the rooms and everything else is beautiful, do not hesitate to stay, you will not regret it
Terjemahkan
Tanggapan dari Properti: Dear @fernandoaX4854YX, Thank you for your kind words and for being such a loyal guest of ours! We look forward to welcoming you back very soon. Warm Regards, Christoph Moje General Manager
Miles W
Check-in Agt 2024
Pasangan
8.0/10
Luar Biasa
Diposting pada 5 Sep 2024
This is maybe my third updated review on one of my favourite hotels in the world? It is indeed a total paradise and we have stayed maybe a dozen times in the last 15 years or so, and hate having to leave. On arrival we were upgraded to a fabulous room right at he back of the estate, and as ever - the room was exceptional. In fact almost everything was exceptional - the valet, the breakfast, dinner, the wonderful bar, housekeeping (reception staff still not the very best, all a bit too uninterested and casual in my opinion). So why a star down this time? Well we had a pretty bad experience at the pool over the weekend. We knew things were very busy, but by 10am, every sun lounger had been taken, expect for four beds at the far end of the pool that we were told were 'reserved'. There was a wedding going on that day so there was also nowhere to sit and relax in the gardens. So after waiting for a few hours in the room we headed back and managed to get two chairs as two guests departed. The four 'reserved' chairs were still empty. Another guest, a young woman, who then arrived was told the same and decided to sit on a towel next to the empty beds, to then be aggressively shouted out by another guest who emerged from the villa that sits at the far end of the pool to 'move'. It was all rather distressing and the young woman was in floods of tears. Other than one bed that the aggressive guest then sat on, the other three remained empty all day. I'd love to know how this happened, as it left a very bitter taste to an otherwise exceptional stay.
Terjemahkan
Tanggapan dari Properti: Dear @MilesW, Thank you very much for taking the time to share your experience from your most recent visit to Hotel Bel-Air. First, I would like to express my deepest gratitude and appreciation for your loyalty to our hotel over the past 15 years. You have trusted us to provide you with a memorable experience, and I am saddened to learn that we fell short of meeting your expectations this time around. I would personally like to apologize for the incidents that occurred during your time at the Pool. We are deeply committed to maintaining a serene atmosphere where all our guests can unwind and enjoy a relaxing environment. I am sorry to learn that this inconvenience marred your experience. I appreciate your honesty and your willingness to share your thoughts with us. Please know that I will address this matter to ensure that we are enforcing poolside etiquette and that incidents such as these do not reoccur. Again, thank you for your time and comments @MilesW. We hope this does not deter you from returning and hope to welcome you back as our guest soon. Warm Regards, Christoph Moje General Manager
Michael G
Check-in Jul 2024
Pasangan
10.0/10
Fantastis
Diposting pada 18 Agt 2024
This may be the best place in all of LA. We’ve stayed in the rooms, both suite and regular and they are stunning. Fireplaces, views, plunge pools. Everything to help you escape. The restaurant, while new, maintains its excellence. I want to now talk about the bar. This is, by far, the real highlight of the property. I’ve been dozens of times and every time it’s perfection. The last few times I’ve had the same server - Bri. She remembers my orders and always has a smile. The new bar manager - Fred - is a great addition. He’s always moving around, keeping everyone happy - and greets everyone with a smile. I love watching the action from my seat and it’s a joy to watch this operation work. When you drink at this bar you’re amongst friends and that feeling comes from the staff. So yes, 5 stars? No. A perfect 10!
Terjemahkan
Tanggapan dari Properti: Dear @Michael G, It is very nice to hear from you and thank you for sharing such wonderful comments from your experience at Hotel Bel-Air! I would personally like to express my gratitude for your loyalty and continued support of Hotel Bel-Air. I am so delighted to learn that you had a wonderful experience in the Bar. We love hearing great feedback about our team. We strive to provide our guests with the utmost comfort, and I am delighted to hear we exceeded your expectations. Our team is the heart and soul of our estate! As always, we greatly appreciate your feedback, and look forward to welcoming you back soon! Warm Regards, Christoph Moje General Manager