B&B Hotel Bordeaux Lormont

We came to bordeux to go to The Weeknd concert and check-in was at 14:00. We had to be at the stadium at 15:00/16:00. We arrive at 14:00 to the hotel and attempted multiple times to pay for the check-in but the machine was no longer working. Contacted someone who works onsight, horrible horrible customer service skills. Told us that the manager will come at 17:00 and we should go and come back at that time. The lady then shouted at me saying to go and come back or cancel my reservation because there was nobody onsight to help. 7 different families were stranded outside in the same situation. Eventually she hung up while I was mid sentence and just stopped answering the phone even when other people tried to call. Told her I was pregnant and I needed the bathroom, she said there's nothing she can do and I should find another toilet to use. Ended up cancelling my reservation and booking at the ACE Hôtel which had much much better hospitality and very close by.

Attendu 1h pour avoir la chambre car le gérant n avez pas activé la borne puis impossible d avoir la chambre et le code de chambre car le gérant n avez toujours pas activé les chambres que les femmes de ménage avait déjà fait et indiqué fini après hôtel propre juste la clim qui était vétuste avec. 43° dehors nous avons dû racheter 2 ventilateur par contre je tient a féliciter Josana à l accueil personne plus qu'agréable compréhensible à l'écoute très réactive merci énormément à elle

Slecht gepoetst … vloer was ronduit vuil. Flush van toilet was defect bleef lopen. Klink badkamer deur is defect. Houder douchekop aan muur afgebroken Douchekop hangt daardoor veel te laag. Airco vuil en niet onderhouden. Slecht en te vermijden hotel!!!