The St. Regis Longboat Key Resort

My husband and I stayed here for 4 nights in November. It is a beautiful new property. Curtis at the valet was so warm and welcoming! Tim at concierge was great! and Darren at the beach was awesome! The drinks were great! The rooms are beautiful and the grounds as well. the pools were a perfect temperature. The lazy river was nice too. My husband did the lagoon experience and he loved it! he fed the sting rays and swam with the fish. My only complaint was the butler service took very long......any time I called with a request . It took over an hour to get hot water to my room. All in all it was a great trip.

This hotel has men in suits harassing long-term Longboat Key residents in an attempt to get us to not walk in the water in front of their hotel. Longboat Key residents have every right to walk down the beach, on the water line, as we have been doing for 10 years, some residents for 50 years. This hotel has no regard for residents with the volume of their music (terrible singing and violin, by the way) and no regard for maintaining the peace of a beach walk of residents who were here long before Marriot decided to build here. Stop harassing residents please. You do not own the Gulf of Mexico. Thank you.

We are here now and the property location is beautiful, the pool area is lovely but we are disappointed at some things. The steakhouse is not open on certain days, the coffee shop is not open and overall it feels like they aren't quite ready for guests. The valet guys are wonderful. The gate attendant was welcoming when we arrived. We used the app to announce our arrival time when asked. We got there at 2:30 and the check in process was pretty smooth. They offer Prosecco while checking in but ours was completely flat. They did replace it with fresh. We were told our room was not ready so we headed to the beach bar. The bartender there was very friendly. Check in is at 4:00 so we expected to hear from someone that our room was ready as it approached 4:00 but didn't hear from anyone. When we went to the desk we were told it still wasn't ready. So now we will try the inside bar. Finally at 4:40, we asked again after still not hearing anything and the person I asked, went to the desk and shortly after we were told our room was ready. We found our way to the elevators but it would have been nice to get direction. We heard about our "butler" from the barmaid and how we would receive help from our "butler" but we never saw nor were we introduced to him/her. The room is lovely, the partial view of the Gulf is beautiful. Our sofa has stains which is surprising for a property of this caliber, especially being brand new. This property is only a month old and it feels as though they have some kinks to work out. This is a luxury property and it was not a luxury experience by any means. Perhaps offering a discounted rate while going through growing pains might be a consideration of management. *Editing review to say that I reached out to the hotel manager while here on site. She responded promptly and appreciated the feedback. I think they will work out the kinks and I appreciate the way in which the manager handled it. That speaks volumes about the brand and is reflective of great service