Hotel Preferred di London

Hotel receptionists are helpful and friendly. I only had unhappy experience with house-keeping staff. First time, I closed the door leaving the key inside, an young house keeper passed by, I politely asked for her help. She told me “contact reception” with impolite attitude, walk away immediately but I still can hear her mumbled “ it’s not my work”. Second time, I and my friend came to her room while the house keeper doing cleaning, we saw her put all stuffs ( coffee, tea, water bottle) in the Garbage bin and refill in the room. Is it a common practice in the hotel? Even though the coffee sachets, water bottle sealed, but garbage bin is used for garbage, not for those things.

Absolutely fantastic location! Will definitely stay here again if just for the heated toilet seat…what a great hotel. Rooms very comfortable and the staff can’t do enough for you. The doormen and concierge are super helpful. We didn’t get to try any of the restaurants but we will be returning so we will try then.

The environment is very good, surrounded by a household, very characteristic. The road around is not wide and the speed is fast. Pay attention to safety. The bus is very convenient. The facilities in the hotel are good and convenient. The downside is that the meal is too ridiculous. My wife and I ordered two servings of French fries. The fish is OK. The French fries are thick and not brittle.

Grosvenor House Suites offers a unique experience for both short and extended stays. It combines the refined services of a luxury property with the privacy comfort and generous living space of a contemporary Mayfair residence.The 130 suites offer unrivalled spacious accommodation and range from studios to one/two/three/four and five-bedroom Suites and Penthouses all with fully fitted kitchen.Guests can also enjoy relaxed all day dining in the Atrium exclusive to residents only from early morning to the late evening.The property features a 24-Hour Cardiovascular Fitness Suite with Free Weights and Resistance Equipment. There is 24/7 room service / complimentary Wi-Fi throughout / in-room spa treatments on request / 24/7 concierge and reception services. Daily maid service / Laundry and pressing service.Grosvenor House Suites is situated on exclusive Park Lane in the central London and is overlooking iconic Hyde Park just moments from the best of London and offering convenient access to major airports. On our doorstep are exclusive boutique shops on Mount Street and short walk away from renowned Selfridges and Harrods. Whether it is for work or leisure come stay with us for a unique Mayfair experience.

We took the yellow line of the subway from the Kensington area of ​​London and got off at Blackfriars Station. When we stepped out of the subway and looked up, we saw the hotel sign. We walked across the bridge and it was on the south bank of the Thames. It was already evening when we arrived and we couldn't see it. What a view, at breakfast the next day, wow! The scenery is so beautiful, the hotel environment is quiet, there is a larger Chinese supermarket not far from the main entrance, and the transportation is relatively convenient! Especially their front desk, who was very patient, polite and courteous in answering all our questions. In particular, there was a lobby manager who looked at Asian faces and took the initiative to help us solve the problem of eating (because we were looking for a Chinese restaurant). She gave us suggestions and said that if we have any questions, go to her, although she is fluent in Chinese (later I found out that she is Vietnamese) Dante was proactive and enthusiastic, which made us feel warm!

Awesome hospitality. Reception, Concierge, Restaurant and housekeeping staff are attentive and prompt in service. Location of the hotel is great with Restaurants and underground within walking distance.

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

The hotel is quiet in a busy city, and has a good location, just 500 meters away from Buckingham Palace. The room we stayed in on the first floor had insufficient lighting, and the wooden floor made noises when stepped on. The breakfast department had a supervisor with a very good service attitude, making guests feel at home.

This hotel did not have to say. I will stay in the next time, the service and location are first class, and the hygiene level is very good.

Well what can we say! We have been following this new hotel on Instagram and loved the ethos they were promoting. We decided to book for the weekend as a last minute get away ahead of a big celebration after a very rough year. We stay regularly at 5* hotels across London and Europe and don't normally write reviews due to being so busy, however the boutique/intimate feel really caught our attention, we like to feel that as guests we matter, rather than feeling like just another number. We were lucky enough to be the first paying guests visiting the hotel and every single member of the team went out of their way to make us feel so welcome and looked after! (the personal touches did not go unnoticed) The food was lovely and would easily compete with some great London classic restaurants and the team in the restaurant were so hospitable and you could feel the passion they had for what they do. There was a few minor teething issues with the tech in the room, but other than that, we loved our stay so much and have another stay booked for next weekend and we are now also going to book for our Nov & Dec breaks - even though we live 20 mins down the road. One of those breaks where you feel so at home you don't want to leave. Huge shout out once again to the team, we are starting the week the most refreshed we have felt this year We look forward to visiting again next week for our special celebration. xx Mr & Mrs Da Costa