Hotel dekat London College Of Business Sciences, London

Stayed 4 nights and happy overall with the room and restaurant. However the hotel double charged me - my room was prepaid on Trip, and hotel reception took my credit card details for incidentals. After checking out I found I was charged again for the room, they basically charged a customer without a.) contacting Trip to sort out the payment as it should be, b.) without a phone call to me ahead of taking the money and c.) without the customer authorization (in theory I only authorized the incidental pre-auth). Kudos to colleagues at Trip who followed up and processed the refund within a week! But deeply unhappy with the hotel's handling of the incident especially customer communication! Double check your bank transactions if you choose to stay at this place

Excellent location , comfortable bed and friendly helpful staff, the breakfast leaves a lot to be desired, there is no cutlery, by the time you get them your food gets cold, you have to wait for everything and if you leave your table to get something from the buffet on your way back your table already cleared and the chair is taken, it's a complete chaos

This hotel was much nicer than expected. It is easy to get to and is less than 10 minutes walk from North Grenwich underground station. The hotel staff are very welcoming. Check in was quick although at first they told me the room wasn't paid. After checking again they confirmed that it was. The hotel has a mix of bars and restaurants. I used th Market Brasserie and had the set menu for dinner which was amazing. This is also where they offer an extensive breakfast. The room was very comfortable and modern with nice lighting controls such as night lights, lamp mode etc. The room has nice a nice choice of hot drinks and bottled water. The bathroom had a shower and a bath with complimentary bath robes. The shower was amazing! The beds are comfortable although the pillows were slightly too soft for me. There is a samsung tv in the room which has some apps. You can also cast to the tv from your mobile. The room has modern and easy to use air con/heating controls. The bonus for me is that the air-conditioning actually works as we stayed in the summer. The bonus for us was that you can walk directly from the hotel to the O2 using a corridor. This was great for getting to the arena before and after a show. A must stay for anyone in the area.

The hotel was clean and tidy. It is a lovely place to stay and has wonderful leisure facilities as well. The only issue that 2 out of the 4 had was minor food poisoning. Unfortunately, it did take us 2 days before we felt unwell and was too late to tell the hotel, but 100% it was from there. It was a shame because the food was wonderful and great service from the staff.

Room 510 stunk of cigarettes particularly the bathroom. We reported this to reception not long after check in but nothing was done about it and it was like this for the whole of our stay. Breakfast was very busy with big queues and a lot of items had run out despite there still being quite a bit of service time left. A lot of what was there you could tell was cheap ingredients which was a shame as Holiday Inn breakfasts are usually great. It was so basic we didn’t go again despite it being paid for. The fire alarm went off at 5am then stopped so we thought it was a false alarm. It then went off another twice. With a broken ankle and being on the 5th floor this was quite worrying. Upon check in I completed the box about requiring assistance in case of emergency however no one came to the room, not even a phone call. It was upon heading down stairs that another guest coming back up said it was a false alarm. When we checked out I mentioned this and was just told well it was a false alarm so that’s why no one came and it only went off once, this was false and when I challenged this she said her colleague told her it only went off once, she wasn’t working at that time. Very disappointing and quite a worrying situation to be in. Obviously glad it was a false alarm, it was set off in the kitchen, assuming when they were preparing the awful breakfast! Also the room window could open fully which for health and safety there normally should be a latch preventing this, especially on the 5th floor. This wasn’t an issue for me but better to mention these things. The good thing about this hotel is the close proximity to the o2 and public transport.

I ordered well in advance and the hygiene was good. The plane takes off loudly, just fine to adapt. It's a pity that I temporarily want to stay for an extra day, there is no room, and the price doubled. Had to spend the night in a living room sofa at a friend's house. I hope to have discounts and help for the guests who have lived for a few days in the future.

The hotel is quite a walk from main tube line nothing nr by 20min walk to nearest takeaway staff not very helpful to say we was in an area with lots of hotels transport links not very good wouldnt recommend if you were going to a show and coming back late breakfast good with waffle maker

Easy to find. Have great views through the window; may see the sunset glow (see the pic posted) and the passing trains and aeroplanes. Relatively quiet environment, with good soundproof decoration. Spacious rooms. Friendly and helpful staff, quick response and considerate service. Special thumb-up to the front desk and the breakfast service.

Booked one night for a wedding. It's a nice boutique hotel, one of the cheaper options at the time for the area – but still London price range. Located in Wood Wharf, a newer area of Canary Wharf there was a lot of construction nearby and thus a few roads were closed. There's a Dishoom next door as well as the hotel's own restaurant which I did not try. Also a few coffee shops and other restaurants opposite the hotel and Amazon Fresh (self-serve store) was across the road. For London hotels, expect the amenities to be mediocre. Surprisingly, there was free bottled water in the room, unfortunately, it tasted like the cardboard it came in. Shower was good, was powerful and the hot water was sufficient. Thankfully, the shampoo and conditioner was not 2 in 1, but the body wash and hand wash was. Room overall was cramped, no room for a medium sized suitcase, I had a cabin sized suitcase and needed to keep it closed to be able to walk around the room. Mattress and pillows are on the very very soft side. A little disappointing that check-in is so late and strictly at 3pm and check-out is so early at 11am. I only stayed 1 night it so really felt how short it was. Didn't interact with staff so much, but nothing out of the ordinary. TV services was strangely cut-off after 1am - not sure if just by coincidence, but it came back on in the morning. Super close to Canary Wharf station so that was nice. Pretty much what was expected of an average London hotel, but if you've travelled to Asia or maybe even Europe you'll know there's still a lot of room for improvement/comparison especially in the cost-performance index.

Great hotel well located for canary wharf warm welcome on arrival receptionist Kamila was lovely and we made her laugh.she gave us complimentary Prosecco as it was my partner's birthday that day Our room was spacious and clean The breakfast was lovely.A large choice of all different breakfast options. Thank you Hilton.