Hotel Saint

The service was great

The views were amazing and the service was lovely too

Firstly want to say thank you to Prince who gave us a nice corner room . The location is wonderful, close walk to the train station, also seemed like a safe environment. There is a Tesco express close by which was very convenient also a multitude of restaurants to choose from. There's also a bar on the roof of the hotel , which I imagine has amazing views of the city. Didn't get the chance to experience this as it's a reservation only bar . One suggestion for the hotel is to allow guest access without a reservation, as many people may be booking rooms solely to experience this,Only to be told they must have a reservation in advance. Thankfully that wasn't the case with us bur just a thought. On to the important things like the service , which was sub par to say the least, upon arrival my partner and I got out of a cab with 4 large suitcases two carry on luggage and 2 backpacks, after check-in the hotel staff just stared at us even though there were two luggage trolleys in a corner , had to ask someone if they could assist us . Later in the night we ordered take out, which didn't come with any cutlery (no fault of the hotel ofcourse) however, I called room service for some n was advised to go down to the restaurant . Which I found weird but did it any ways, when I got there I was told there were no plates??? In a restaurant ...really??? Lol must have stupid written across my forehead. They did give us some cheap disposable cutlery which I could barely eat with . In our room the shower door didnt have rubber which meant your mat was soaked after every shower, by the end of our one night stay we were basically ice-skating in the bathroom lol, ice skating said intentionally since the floors were sooo cold , definitely wouldn't be staying there in the depths of winter . Overall was an OK stay, it provided a place to rest for a night, in a safe , convenient location. HOWEVER, I wouldn't stay there for more than a night as it just wasn't what I expected based on the advertising.

Location worked well. service at VQ restaurant was good. Was given an accessible room even though I did not book one nor was I advised such before being assigned to it when I checked in - so everything in the room (bed, switches etc) were of a lower set up, which would have been useful for visitors who required such. No door in the bath / shower set up so bathroom floor got very wet - thankfully I managed to use some towels to limit the risk there but it could have been dangerous.

Hotel was ok. Nothing to complain about. The best thing about it is the location. The train station is just right beside. There is a sky bar if you love to drink

Hotel receptionists are helpful and friendly. I only had unhappy experience with house-keeping staff. First time, I closed the door leaving the key inside, an young house keeper passed by, I politely asked for her help. She told me “contact reception” with impolite attitude, walk away immediately but I still can hear her mumbled “ it’s not my work”. Second time, I and my friend came to her room while the house keeper doing cleaning, we saw her put all stuffs ( coffee, tea, water bottle) in the Garbage bin and refill in the room. Is it a common practice in the hotel? Even though the coffee sachets, water bottle sealed, but garbage bin is used for garbage, not for those things.