The Whitechapel

Enjoyed my stay here. Lots of restaurants in the area if you wanted to grab a bite.

Perfect clean and tidy Aylin on reception was very helpful

乾淨衞生服務好

The Hotel was very clean, well located, with very attentive staff such as Aylin. Would recommend to anyone who is looking for an affordable, nice, hotel that is a short tube stop to both the Excel Centre and City Centre. We recently exhibited at the Excel Centre and staying at the Whitechapel helped optimise our experience.

DO NOT STAY AT THIS HOTEL. I would rather spend a night in jail than this place. Upon arrival I was already alarmed as the neighborhood is terrible… perhaps one of the worst in London, but there is so much more… We arrived and the doors to the hotel were wide open but there was no security or receptionist present (keep in mind it’s a terrible neighborhood so anybody could have access to the “hotel”). From there we waited for 45 mins and no receptionist arrived. All while there was luggage from other customers being stored beside the front desk and nobody was watching it… anybody could have walked in and stole the luggage. Next the hotel was half under construction and no one told us, but this doesn’t even scratch the surface of issues. Next we had NO HOT WATER!!!! To which the hotel manager tried convincing me that it wasn’t a big deal… what a joke! The next option was to have contractors come work in my room the next day to try to fix the issue. Having had watches and cameras stolen from hotels before, there was no way I was going to allow hotel contractors (not even hotel staff) have access to my room and goods while I was out for the day. At this point I asked for a refund so I could just go book another hotel. TO WHICH THEY DENIED AND MADE VERY THREATENED GESTURES. At this point I felt so unsafe that I booked another hotel. But that’s not where it ends…. I requested a receipt or any proof that I was checking out early and they refused to provide any paperwork… even a simple receipt. Is it even legal to deny a receipt?? Now I am in a battle with them and my credit card to dispute the charge. Please do yourself a favor and DO NOT BOOK HERE.

Great hotel and great location. We went on a girls' trip, 3 adults, we had a double bed and a single. All proper beds, too, no futon malarkey. Lovely staff, and they even texted me the day before to welcome us. All facilities were great. Lovely clean and spacious room. Wonderful stay. 5 minute walk to Whitechapel underground. Thanks for a great stay. Will definitely return and recommend.