Fraser Place Canary Wharf

Nice area to stay in and and an affordable serviced apartment to enjoy it.

Clean and good service, like

智能電視未能上網，反映後沒有跟進。

Check-in was pleasant and jovial but was given a room that didn’t match the description when booked. When I queried this, the attitude immediately changed and I was met with a “that’s what came through” - ‘computer says no’ demeanour. Even in the face of me showing my booking on screen on my mobile, there was no movement and the advice was “take it up with your travel booker”. I said I’d put in a complaint and was told “ok sir, thank you”. Still in the wrong room as I type………….. Having stayed here numerous times when visiting Canary Wharf (my accommodation of choice, in fact). I won’t be returning and will book with Marriott in future.

The location is superb, closer to London's key financial and other institutions, trains, buses and grocery shops, making mobility so friendly. The environment is clean and rooms are cleaned frequently. The staff are super welcoming. I will single out Hira and Fiski (apologies if I didn't get his name right) for being super supportive and courteous. They stood on their feet to ensure that my colleague whose flight was at 9pm was able to extend her stay, reflecting the ideals of the Fraser Place. By Maxwell from Ghana

Beware when booking this place if ur used to being clean this is not the place for you I booked the one bedroom apartment - Accessibility is a little tricky to get to the Main Street u have to take stairs or take a very long route . We had a baby trolly and a person with wheel chair so it wasn’t simple - There is nothing close to the hotel . It’s a 10 mins walk to the main wharf. - Most shops in the nearby mall close really early as it’s outside London city - THE PLCE IS DiRTY, the carpet underneath the sofa bed “which I closed cause sleeping on the sofa was more comfortable” was so filthy, was clearly never cleaned, apart from having stains from god knows what, it was dusty and when we lifted it up the floor under it was dirty and you can see multiple stains on it - they DONT clean on weekends and they clean only each alternate day we checked in on Thursday and were put on Monday so they didn’t clean at all. This information was not available on the information deck and they never mentioned it when I checked in , I was only (un)pleasantly surprised of it when we asked. - The corridor on our floor smelled really bad but we ignored with it as the smell was not coming into the room - so we called to get the carpet removed as we had a 7month old baby that crawls on the floor and puts everything in her mouth, also they the child got sensitive skin which got negotiated because of the carpet, they refused to take their carpet away. My sister had a discussion with them to at least and at least send someone to take the garbage out and they refused to do so and asked us to put it out . And they sent us a broom to clean ourselves - They never removed the carpet or the trash and the next day I was sitting down I over heard the manager telling the staff that I shouldn’t remove the filthy carpet cause it’s part of the room. we shouldn’t be putting the trash out and that this is not a hostel it’s a “Fraser place”. - Later in the day I got scolded by the staff telling me that the corridor smelled badly from the trash which I actually sealed very well and their corridor was smelling bad the entire time we were in the hotel clearly cause they are not clean. - I was asked to remove the carpet myself and put it on the floor below so they can “store it for us” as if it belongs to me. - We were also asked to take the garbage out ourselves which I believe a decent place never ask their guests to do. I didn’t want to ruin my mood anymore cause they already did a good job at that so I took my trash out. Their trash room is in the ground floor , and we had to put it in the big bins there is no garbage chute system in the hotel and we were in the 8th floor - There was a nice big spider in the toilet which conveniently was on my towel - I couldn’t take a shower in the hotel o felt I was more dirty cleaning myself with their towels - The staff has tries to be professional however the service is not great - Also on booking breakfast is included how