Ulasan Nobu Hotel London Portman Square

Very helpful doormen, clean rooms, however small sized even relative to other London hotels at similar price level. At check out, the experience wasn't expected from the reception staff. Definitely won't go back to the hotel again.

The hotel location is close to shopping area. Check-in staff was nice and she endeavoured to offer the room type i preferred and invited me to take a shower at spa when the room not available yet.

The hotel is located very centrally and isn’t far away from the train station

Excellent location and great atmosphere

Good location and great service

位置方便，步行10分鐘左右有地鐵站，步行15分鐘到達購物街。酒店大堂明亮，服務員態度非常友好。房間乾淨有個小陽台，床褥舒服。酒店餐廳的食物不錯。缺點是房間空間很小，以5星酒店來說太普通，價錢太高。整體而言酒店低於預期，裝修和設施平凡的酒店，只是大廳比較有特色，接待服務不錯，地理位置優越。

自己不會英文，入住到退房工作人員都很熱情，房間很乾凈就是陽台沒夜景，這個位置比較安靜，住的比較舒服的，酒店餐廳美食也不錯😊😊😊

房間太小了

A relatively new property. Very clean with attentive staff. Only downside was the room doors are on the heavy side, therefore when it’s closing which makes a “boom” sound which woke me up several time during the nights and in the mornings.

Beautiful staff extremely attentive to all your needs very clean and bright rooms the food is out of this world would strongly recommend

Extremely disappointing. Rooms are great and food is always good, but service was extremely disappointing. They couldn't guarantee an early check-in, understandable, so we added one extra night to the booking to ensure room would be ready. I messaged on the week to reconfirm this, called on the day before arrival, called on my way from the airport. When arrived, we were told we had to wait for our room to be cleaned? So why did I pay for extra night? They then gave us a key to a room that was occupied. Frustrating. Staff went downstairs to get correct keys and forgot. After 20 minutes, my luggage is coming but I still don't have the keys to the room. I asked 4 different employees if the terrace was open, they all said they didn't know and didn't try to find out or anything. Staff kept using their phones and chatting and we had to grab their attention anytime we wanted to order a drink or food. They also tried to charge us for a airport car that we waited for and never arrived.

I've stayed here before but this time it was obvious why this doesn't qualify as one of the top hotels in London. Upon check-in I was told what time breakfast is and the next morning I enjoyed a classic Nobu breakfast as well as the buffet. Came back the next morning but this time I'm told breakfast is not included. I was sure I had booked accommodation including breakfast but mistakes have happened before so I asked if I can just have some vegetables along with my Japanese omelette which I would pay for of course. The person who seated me, with a serious look on her face tells me if I take anything from the buffet they need to charge an additional 25 GBP. I excused myself, went down to reception to explain the situation and the lady at the front desk just says breakfast is not included and couldn't explain why they didn't charge me the previous morning. When I politely questioned this, another staff member next to her starts laughing at me. The fact that she could do so just shows what standard they have at this hotel. I mean, imagine if they would have laughed at their guests at for example Rosewood, Dorchester or any other hotel of that standard. But I suppose you get what you pay for. Fortunately there are plenty other great hotels in London I can choose from next time.

Great hotel, but not soundproofed at all. If you need a sound sleep this is not the place. We heard people above us walking, talking, flushing the toilet, and outside the room people walking elevator pinging. I'm quite surprised how noisy it was and they didn't seem to care to give us a another room. Not sleeping well really affected my trip.

The receptionist to welcomed us was lovely! Thank you!