Copthorne Tara Hotel London Kensington

This hotel offers decent value for money with standard amenities and satisfactory breakfast options. However, I was deeply disappointed by their post-check-out protocol regarding forgotten items. During my stay, I left several opened and unopened food items in the room's refrigerator. Unfortunately, the staff disposed of or retained these items without attempting to notify me—a stark contrast to my recent experience at a rural Liverpool hotel, where the front desk promptly informed me about a forgotten perfume. While the financial loss here was minor (around £30), the lack of communication reflects poorly on customer care standards.  For a reputable establishment in London, such oversight is unexpected. I urge management to revise their policies: a simple message to guests about abandoned belongings would greatly improve trust and professionalism.

Housekeeping is helpful, prompt n good. Concierge is not knowledgeable.

Very, very old and basic. Like it has never been upgraded for about 35 years, and amenities are 1 star only. It's only worth it if you can get it cheap, say hk$ 1300 per night just to wash and sleep. Anything more than that not value for money.

Location was perfect , almost quite place , clean , simple check in -out

Rather good location close to the tube and in a nice neighborhood but pictures of the hotel mislead us. Rooms and lobby are more average than they appear. Service is the worst part, we specifically asked for a room not on the train tracks but still got one. We had to make the bed for our daughter. Reception staff wasn’t smiling. Another staff complained no one was doing a good job in this hotel..,

The lobby was really chaotic with groups checking in. Large groups should be handled somewhere else instead of clamming them around the lobby. The interior and furniture showed age.