The London Pembury Hotel

Desperate to find a bed for the night as our previous hotel which we booked in months advance for an event, cancelled the booking without telling us and only found out as we turned up. We was charged £180 for a room which is a shoe box, bed sheets were filthy there was a finger nail on on bed. The bathroom is tiny there no ventilation there is an extractor fan but no switch and has dust so thick it obvs hasn't been used it like ever. You can barely shut the door you have to physically sit on the toilet before u can shut the door behind you. It's so hot it the rooms but not air con or air flow as the windows hardly open. Only a main light no bed side lamp, Minimal cheap furniture as there's no room for anything else. Absolute joke and to top it off we went through 6 key cards because when we got the first one it wouldn't open the door and when we got back from a long walk from the stadium and up all the stairs our cards wouldn't work again. Honestly ***, coming up the stairs we actually saw a family leave becausw they couldn't physical stay in the room and there's another couple arguing next door as the bloke wants tomleave its that bad. The hotel itself looks like a building site as there's wood in corridors and walls that haven't been finished painting and doors and all scribbled on.

Not the best place I stayed in, yet it not expensive and does its job. The rooms was good, no complains here. It was clean, had a big bathroom and a big soft bad. On the other hand, while I was there their restaurant was closed, so they were bringing your breakfast to your room, and it was bad. Also my room was on the third floor, and the stairs leading there are just hell. Imagine going up there with big suitcase. The staff was super friendly and helpful! Very appreciated The location is good also, it has a lot of stores, bars, park and subway station nearby!

This is a scam! We originally booked the adjacent sister hotel Queens Drive and saw decent pictures of what was supposed yo be our room for £161/night. When we arrived at Queens drive, they claimed *********** had overbooked the hotel. Then they then moved me and my friend to the Pembury hotel in another room which was clearly inferior to the one we had booked and had seen pictures of. When I started complaining, they offered me a lower price (£95 instead of £161) and claimed *********** will refund me the difference and claimed the poor room they showed me was actually worth £230. This was manipulation to convince me I was actually getting a good deal. We had to stay as we had tickets for a concert that evening. I called *********** the same night and they said none of it was true. Other guests were also complaining about being scammed and being accommodated in very poor conditions. This was a very distressing experience and I don’t recommend this hotel or the Queens Drive to anyone!

I booked this place a month before I travelled over, it cost nearly €250, about £200. I was there for a concert so I decided to pay it. Room was tiny, shower was tiny too, shower head about as big as the actual shower itself. Plug socket was locked by the kettle, across the room, absolutely ridiculous. The room was boiling too, the window did help though. The receptionist was very rude, speaking to customers as if she looked down on them, at a price of £200 for one night I would’ve expected more. I will not be returning and wouldn’t recommend this to the rats on the street.

If I could give this hotel zero stars, I would. Single rooms are very small, beds are extremely uncomfortable, you can feel the iron in the bed. Neither the door nor the windows nor walls are soundproof and you can hear all the sounds from the room. their heaters are not working in december. I believe that nobody wants to stay in a cold hotel. I also noticed that sometimes they leave the back door of the hotel open, unfortunately the hotel is not secure too.

Avoid this hotel at all costs. In the space of 20 minutes, I caught two cockroaches in my tiny room, and watched a mouse scuttle across the floor and hide behind my radiator. A look under the tiny bed revealed two mousetraps, so obviously management are aware. I complained to reception and, to their credit, they moved me to a cleaner room where I luckily had no extra "visitors", but I still slept terribly. At check-in, I'd asked to not be served breakfast because I had brought some with me. But this didn't stop two maids banging on my door whilst I was in the shower at 7:30, trying to foist a breakfast on me. They seemed genuinely perplexed when I refused even their coffee. Other points: - TV didn't work in the first room. - Overpowering smell of air freshener in the lobby. - The walls are super thin. I stayed one night on business, the only hotel in the area that was in budget for my employer, but it still cost £120-a-night. Had it been my own money, I'd have walked out.