Travelodge London Covent Garden

Friendly & helpful staff. Ayesha was very attentive & friendly. The room was clean & had everything we needed for our short stay. The aircon was very welcome as it was a hot few days in London. The food was nice too & the service was quick. A very relaxed vibe in the bar area.

Convenient for working in London and In a good location. Super rooms are much nicer than the standard but are smaller. Reasonably priced and with good options at breakfast. Never particularly busy except check in and out which can take a while

Terrible hotel, it is by far the worst hotel I’ve been in across Asia and Europe. The room air-conditioning is not working, not in cooling or heating, not even just fan mode for basic ventilation. When searched on Google it appears to be quite a common issue associated with Travelodge and yet they never have the motion of fixing the issues. The receptionist, Shay, was ridiculously rude when reported the problem. She said it’s an easy fix, but after 10 mins she said she has no time to fix it, when asked if you can know what time she’s going to fix it she went mad and said “fine I’ll do it right away” and spent 10seconds on restarting the unit from the panel. She made up stories about how I didn’t turn the AC on correctly, and refused to further communicate and asked me to escalate to her manager because “I look angry”. I was not angry, I was just tired. Fire alarms in the building would go off at 3am and 9am, waking up my entire family. No apologies or any form of compensations or whatsoever. There is no phone in room (which I expected) or emails with the hotel, only communication channel is through local land line and tourists would be better off to equip with a SIM to be able to call. But there is also poor connection in the room, no reception of mobile data, forcing you to subscribe to their £3.0 per day WiFi plan, which also disconnects occasionally just to keep you up with surprises. I don’t know if this is the cheapest hotel in London to account for this service level. Never again anyways.

Great location if wanting to see a show on the West End and/or to see the central sights of London. Staff were polite, efficient and very helpful. The room was very clean and well furnished for our needs. A great value stay, would stay again and will recommend to friends and family.

Hotel is awful - tiny room with hardly any natural sunlight. Would never stay here again even though it was cheap

This was great location, staff were very good on an extremely busy London marathon weekend. Hotel itself was in good condition and bar and breakfast area was nice. Comfy beds and small but adequate shower room.