Foto Cheval Gloucester Park

Tanggapan dari Properti: Dear alis_hana,Thank you for taking the time to share a review of your stay at Cheval Gloucester Park. We are delighted to hear that you found the apartment spacious, well-equipped, and a more comfortable alternative to traditional hotel accommodations, especially compared to your experience in Paris.We sincerely apologise for the inconvenience caused by the heating in the bathroom and the delay with retrieving your key from the front desk. Your feedback is incredibly valuable, and we are glad to confirm that the bathroom heating can be adjusted or turned off upon request. We will also review our key handling procedures to ensure smoother service in the future.Thank you again for choosing Cheval Gloucester Park. We hope to welcome you back for another enjoyable stay in London soon.Kind regards,Ian JamesGeneral Manager

Tanggapan dari Properti: Dear Guest,Thank you so much for your kind feedback. We're thrilled to hear that you enjoyed your stay and that our location, so close to the Natural History Museum, was convenient for your visit.It’s great to know that you were pleased with your upgraded two-bedroom suite and that our Front Desk team made a positive impression with their warm service. We’re glad you found the apartment spacious, clean, and well-equipped for your needs, including the ability to cook and do laundry, it’s wonderful to hear that it felt like home to you.We look forward to welcoming you back when you’re next in London.Kind regards,Ian JamesGeneral Manager

Tanggapan dari Properti: Dear Guest,Thank you so much for your lovely feedback. We’re truly honored to hear that you consider us the most satisfactory serviced apartment you’ve ever stayed in, that’s high praise and very much appreciated.It’s great to know that our location, with convenient access to transport and nearby amenities like Waitrose and the Underground, added to the comfort of your stay. We're also glad you enjoyed the complimentary upgrade to a two-bedroom apartment and found the space clean and spacious.Your kind words mean a lot to us, and we’d be delighted to welcome you back again in the future.Kind regards,Ian JamesGeneral Manager

Tanggapan dari Properti: Dear Wengba, We appreciate your feedback and understand your dissatisfaction regarding the charge. However, despite our best efforts, the stain on the carpet could not be removed. Our carpets are of high quality, custom-made, and crafted to complement the unique design of our spaces, which is why the replacement costs are significant. We regret any inconvenience this may have caused and appreciate your understanding. Kind regards, Ian James, General Manager

Tanggapan dari Properti: Dear Guest,Thank you very much for your feedback.I am truly sorry to hear about the oversight at check-in, and I appreciate your understanding while our team worked to resolve it quickly. I am glad we could make it right, and I hope the chocolates were a small but sweet gesture of apology.It is wonderful to hear that you found the room clean and our staff kind and helpful. We are so pleased you would consider staying with us again. It would be a pleasure to welcome you back on your next visit to the UK.Kind regards,Ian JamesGeneral Manager

Tanggapan dari Properti: Dear Guest, thank you for your wonderful review. We're thrilled to hear that you loved the apartment and enjoyed its prime location. It's great to know that the first-class kitchen and bathroom facilities met your expectations in both quality and cleanliness. Having a subway station, supermarket, and coffee shop right downstairs certainly adds to the convenience. We truly appreciate your kind words and hope to welcome you back soon. Kind regards,Ian James, General Manager

Tanggapan dari Properti: Dear Guest,Thank you for your detailed feedback. We're pleased to hear that you appreciated the convenient location, well-equipped apartment, and daily housekeeping service during your stay. We take pride in our luxury apartments, and it is great to know these aspects met your expectations.Regarding your concerns, we understand that you found the cost of your stay to be higher than expected compared to other accommodations in the area. Pricing can vary based on location, amenities, and the level of service provided, and we strive to offer value that aligns with the quality and experience we deliver.Regarding the security deposit, please note that this is a standard practice across our properties and many hotels worldwide. The deposit serves as insurance against any potential damages or issues that may arise during your stay. As for the request for the CVV code, this was due to the use of an international card, and it is a necessary step to ensure the security of the transaction.We want to assure you that no fraudulent actions were involved, and the procedures followed were standard to protect both our guests and our business. We are truly sorry to hear that this caused you any distress, and we regret that it led to you feeling uneasy during your stay.Thank you for bringing these matters to our attention. We value your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future under more positive circumstances.Best regards,Allison MitchellGeneral Manager

Tanggapan dari Properti: Dear guest,Thank you for taking your time to write this lovely review. We're delighted to hear that you and your husband had such a wonderful experience during your 4-day stay in London.We're glad that you found our hotel to be of great value and that our front desk staff provided excellent service, including a nice upgrade for you. It's fantastic to hear that our location was convenient.We're also pleased that you enjoyed the spacious and clean rooms, as well as the quiet atmosphere for a good night's sleep. It's great to know that you found the kitchen well-equipped and appreciated the lovely night views from the balcony.We're thrilled to have contributed to your enjoyable holiday, and we would be delighted to welcome you back for another stay in the future. If there's anything specific you'd like for your next visit, please don't hesitate to let us know. Thank you again for choosing to stay with us.Kind regards,Allison MitchellGeneral Manager

Tanggapan dari Properti: Thank you for your wonderful review! We're delighted to hear that you found the room clean and hygienic, and that the kitchen met all your needs with its comprehensive equipment. It's great to know that the proximity to Gloucester MRT station, as well as nearby conveniences like the supermarket, Starbucks, and Burger King, made your stay even more enjoyable. We appreciate your kind words and hope to welcome you back on your next visit! Warm regards, Allison Mitchell General Manager