Travelodge London Central Southwark

The worst business hotel experience ever!! No mini fridge, dirty room, dirty towels, no toothbrush and toothpaste, need to get the hair dryer by yourself at the reception desk, only 30 minutes of free Wi-Fi every 24 hours… etc In the bathroom, the shower curtain is too short, and the shower area is too shallow, so the water is everywhere every time you take shower, absolutely unpleasant. Definitely not recommended and won’t stay in this hotel in the future.

A big thank you to Dinesh for going above and beyond during our stay at Travelodge. We really appreciated the extra milk for our teas – such a small gesture but it genuinely made us feel looked after. And shoutout for the amazing hair dryer too – finally one powerful enough to dry my hair without taking all morning! The room was spotless, the bed was comfy, and Dinesh’s friendly attitude made us feel really welcome – you’re a star, Dinesh! We’ll definitely be back.

This hotel has got rooms next to train tracks and trains are frequent. I wonder how one can sleep? While booking the room, your website doesn’t give the option of quiet room. On check-in, staff gave us an accessible room with low fitting in bathroom with no place to keep toiletries and bathroom floor becomes so wet after a shower. We were not informed of this. The staff had told us that it was an upgraded and quiet room. Frustratingly this room was close to train track. We were not happy with this experience. We asked for a different room and were willing to pay for the change and upgrade. Staff was not forthcoming and said there was no room available despite we shared with him the travelodge website showing rooms available. But he kept insisting that his computer did not show any room. This was so unprofessional. Rather he said if it is available we could book as new booking and forfeit the money of already booked room. Whole experience was hugely annoying. However, when we wanted to speak to a manger, another room was allocated to us. We know it was economical hotel at that point of time but I would not prefer to stay in this hotel again. Staff do not need to be mean and unprofessional behaviour towards customers.