The standard of accommodation in this resort is awful. We stayed in one of the Lapwing 3 bedroom lodges, and the standard of the facilities was terrible. There is so much damage and wear and tear to the property, that the management have clearly tried to avoid addressing by painting the place (comically poorly) and continuing to charge exorbitant rates. From the damaged and stained flooring, paint covered fixtures, mismatched paint, badly marked radiators, paint covered screen doors in the bathroom, and the clearly in need of refurbishment furniture, the upkeep of the village has fallen flat. During our stay, it was not only cosmetic concerns which raised issues, but one of the toilets was also not working on arrival and we were advised to simply not use it as they wouldn’t be able to fix it while we were there (great for the member of our party with a bowel condition). The frontline staff were very attentive, and clearly doing their best in a difficult situation, but throughout our entire stay (and despite raising the issues), management stayed silent and I am still yet to hear from them with any meaningful response. I feel very sorry for the staff who are having to take the brunt of the concerns resulting from managerial failures. Even booking the place was a palaver, and resulted in the person who had very kindly gifted us a voucher for the property being treated very poorly by customer service representatives. I can only hope that at some point, managers will see fit to actually provide the person who has spent a significant amount of money with them, with a genuine response. Needless to say; we will not be encouraging anyone to hurry back to this place to spend any of their money! It is a real shame that the management and upkeep of the village has such significant failures, as the location is beautiful and it has the potential to be a fantastic place. I would say that there are other holiday villages in Argyll at similar price points, and with the same facilities, that have a much better standard of service, accommodation and customer care.
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