Chatsworth House Hotel

There were twelve women in our party, we went with majestic, when we got there people took our cases inside and left them in a lounge where we had to find them and take to our rooms. When I walked into our room I couldn’t close the door because it was so small it was claustrophobic. The room was a single bedroom in which they’d taken the bedside table out and put another bed in, it looked out on a flat roof and fire escapes, you could smell the food from the kitchen, I went to ask for another room so they took us to room 109 which was a family room when we said we’d take that we were informed that it would be an extra £120, we didn’t ask for that room they offered it to us. When I went to reception later to ask something I was told that we had to pay the money straight away or the key wouldn’t open our room after 24 hours, which I took as a bit of a threat, so I paid the money straight away, when we had a good look at the cleanliness and the dirty sofa we went to reception to ask for the extra money we’d paid. The manageress was wearing a baggy pair of joggers and a baggy t.shirt, seeing her cleanliness and hygiene it stood to reason why she said the room was clean, the room was freshly decorated and carpeted, the bathroom was very small but newish, the bath mat had mildew on the bottom so I put a message in it asking for it to be removed from our room, there was a cream sofa in the bay which was black, I took a video and photos of it and showed reception, the following day someone went in the room and took one sweep across it and that has the nerve to tell majestic it was clean, in the Thursday we went on a day trip, when we came back our beds had been made but the floor hadn’t been hoovered and the bathroom hadn’t been cleaned. When I went to reception the receptionist apologised and cleaned the room while we were having dinner, the food was mediocre, salad every night, cooked dinner every night and an alternative, I had ham salad every night, dessert was a factory made cheesecake, chocolate cake or trifle. The dining room wasn’t very nice and had a foundry smell about, tables and chairs were marked and worn. We stay in a 4*hotel in Torquay for Turkey and tinsel with another coach company, which is immaculate, staff are really friendly, they serve a 6 course dinner and all you can think of including smoked salmon, kippers and continental breakfast for the same price we paid for this disgusting place

Positives: Great location, sea front and close to the town and everything. Pool is good, but the 'changing rooms' are just one room with one bench, I was lucky enough to go when it was empty although my girlfriend said she got funny looks off a mother and daughter while she tried to change but what can you do in an open room? Negatives: Our room door would only open if you slammed into it (had to ask for help at reception initially). Corridor lights flickering and the outside our room didn't work and had a wire hanging down. Sink in bedroom, bathroom was beyond small and the noisy sliding door didn't close properly. Shower pressure was laughable. Walls paper thin, I was awake about 6.30am listening to next door chatting away as they got up, clearly word for word. Hotel has dusty cobwebs all over if you look which proves it isn't cleaned well. Dining time you're told where to sit which I didn't like at all, so you're sharing a table with other people which is always initially very awkward and you must keep this table for your entire stay. The food was poor, frozen veg, same offers every night except the meat changed and the bland soup. We only stayed for 2 of our 4 evening meals as we felt we'd rather pay to eat out and have a more enjoyable experience. Bar sells drinks at rip off prices, so we went to the Wetherspoons which is a 4/5 min walk away and half the price. Needs money pumping into it to make it so much more.

A disappointed stay at this hotel. Just returned from a five day coach trip staying at this hotel. First impression from the outside is good. However passing the front reception area it's different. The hotel is old and shows it. The rooms are clean and the beds comfortable but the room itself is small and contains a small TV and one of the smallest bathrooms I have seen. It appears to be slotted into a large cupboard. The shower is very small and the room itself has no where to put belong or hang up any clothes. The door is sliding door so no hooks. The room service is efficient and tea/coffee replaced daily. For a few days in could be called adequate. The lifts are small but being three of them you do not wait to long for them. The restaurant on the ground floor is very crowded with tables. The breakfast is self service and is of a good standard with lots choices. However the evening meal not so good. You need to order at breakfast what you want. The choice is very small and very basic but is served to you but be prepared to having a long wait at times. The food is well cooked and served hot . Being a three star hotel don't expect high quality or choice. The hotel location is good only a short walk to the shopping center or pier. The bonus being plenty of cafes and restaurants close by. Expect cheap and cheerful and you want be disappointed. You get what you pay for.

Hannah, Receptionist on duty, was courteous, polite & welcoming when we arrived on-site. Our room was ready prior to 15.00 and we were allocated our seaview room as pre-requested. Our family room was spacious, cleaned immaculately and our in-room contents were plentiful. Breakfast was well up to standard with sufficient choices. The indoor swimming pools were more than adequate for the Hotel's star rating. We had booked independently so I was disappointed by the way in which certain Coach Party guests spoke to Hannah. In fact, it was necessary to remind one guest not to use offensive language in front of my 7 year old granddaughter. Hannah was highly professional. On perusing some of the negative and highly critical reviews being written by Coach Party guests, I can only say 'You get what you pay for' and by choosing to travel in large groups, your costs will have been competitive. If you want five star facilities then pay five star prices. Please can Management applaud Hannah for her professional manner. The exterior of The hotel looks amazing. The rear car park was a bonus. Thankyou to everyone especially housekeeping and Dining room/Bar staff. You made our weekend complete. This Victorian Hotel definitely represents good value for money in an ideal location.

Stayed here 2 nights Fri/Sat it is situated in a great spot near shops and sea front. The food was excellent and the staff very friendly. Our room was clean and had everything we needed. However the bathroom was way too small! Good entertainment each night after 1 hour bingo.

My wife and I spent four nights at this hotel on a coach tour, the hotel is dated in places but that is expected given it's age and cost of doing things up! Rooms were basic bit clean and functional. Staff were friendly and attentive, food was good overall and so was the breakfast. Great location, decent prices in the bar and the entertainment was ok too! Considering the price it was worth the stay and we would return if visiting again.