The Castle Collection - 25 Castle Street

We found the apartment to be absolutely first class. It was at the back of the building and we heard virtually no noise. But beware: one thing we found was rather sneaky, hidden in the small print. You will pay at least 50 pounds for the keys. Even if you have put them back neatly in the box. The reason: all that work checking if the keys are in the box. WAUW!

Stayed one night and was very pleased with the standard and cleanliness of the apartment. 2 spacious bedrooms with a large open plan kitchen, dining and living area. Large and well appointed bathroom also. Location is perfect and the apartment was excellent value for money. Early check-in was a bonus also. Only niggle was the noise coming from the plumbing. Really loud and needs repaired. Otherwise perfect and will definitely book again.

This is hands down the worst place I’ve ever had a night away. I was so disappointed because the idea of the place is gorgeous and surface level it looks great however when we come to get in bed that night we were greeted with blood, tanning stains and CHEWING GUM! Chewing gum that has the sheet stuck to the pillow and had hairs in! It’s absolutely vile ! We had to strip the bed to be able to sleep late at night. I was also sent a confirmation email advising me to park in the Q-park as they provide a discount ticket which thirds your price which was the main reason we chose the room. When I come to check out there was no ticket, I called to be advised it is old and they don’t offer this anymore. When I asked why it was sent on their confirmation email they said it wasn’t their fault. The general customer service is dreadful. I put a complaint through advising of the vile bed sheets and issues over parking with pictures. I’ve chased that complaint up for over a month with no reply to anything, and the manager always being “out” or “in a meeting” when I called. I rang today to be told twice to call back in an hour or so. When I rang for the third time I was put through to Gemma who began the conversation saying “ why didn’t you call when you checked in?” I explained we hadn’t quality checked the room as we wouldn’t expect to have to do this, and didn’t go to get into bed till the early hours. Gemma then proceeded to tell me she doesn’t believe it was there and there’s nothing she can do. I asked if she was accusing me of leaving of lying or putting the chewing gum there and she advised “well it wasn’t there as the sheets were clean”. I’m so shocked that I have been accused of planting chewing gum and leaving blood on the bed sheets of a hotel room. What kind of customer services just tells you it’s your own fault. She then proceeded to hang up the phone on me. The customer service is horrendous. Their standards are obviously below poor. Vile.

The Castle Collection apartments are fantastic and great value for money. Our apartment was spacious and clean, good cooking area, washing machine amd fridge, wide screen TV and comfortable living area. Spotless bathroom and a lovely bedroom with a big comfy bed, good wardrobe space too. The staff were so friendly and helpful, when we were retrieving our keys to the apartment they were brilliant showing us how everything worked, thank you girls. The apartments are in a fantastic location for bars, resaurants and sightseeing, close to The Albert Dock and Pier Head. Would definitely recommend a stay here to family and friends.

Very noisy, hard to sleep. Questionable neighborhood. Like living in a bar. Constant disturbance. Others complained of access problems.

Our apartment was in breach of health and safety regulations. Twin room was a small attic room on top of industrial staircase. You wouldn’t be able to walk barefoot there because they were pavement slabs at the bottom of the staircase and hardly any lighting. Make sure you don’t stay there with kids but even for us adults this set up was challenging especially trying to get to the bathroom at night. Cleanliness was leaving a lot to be desired for too. In short… look elsewhere.