Horsted Place Hotel

We went as a family of 11 persons and booked 5 suites. Being nosey, we all inspected each of the five suites. Each suite was completely individual and all were very tastefully decorated. We all agreed that the suites were beautiful. and well appointed with the usual items one would expect to find in such rooms. The public areas are all tastefully decorated and wherever possible, period features have been retained. The WiFi is reasonably fast in all areas including the bedrooms. The lounge has a number of games including Solitaire, Bagatelle, Table skittles, Noughts & Crosses and dominos. Seating is arranged in such a manner that groups can be sub-divided from Couples. A very pleasant small bar area is adjacent with a wide variety of drinks available. There are two Dining areas plus a private Dining room. Tables are spaced in such a manner to accommodate groups and couple at sufficient distances to not encroach on each other's space. We booked on a Dinner bed and breakfast basis from Saturday through to Monday, so our stay took in two breakfasts and two dinners. Both breakfast were superb with a wide variety of choices ranging from Continental to full English with plenty of choices in between. There are no supplements incurred.Both Dinners were equally good, with supplements for speciality dishes. It is gratifying to note that request to add or omit items or have items cooked in a slightly different manner all all taken in the stride4 of the Servers and kitten staff. On the subject of the Staff, Horsted Place seems to have a Policy of 'Nothing is too much trouble'. Whatever or whenever you request something, the Staff seem capable of handling your request and when I asked at Front Desk, if I could order a round of drinks for the lounge area, the receptionist said " No problem' I'll bring them to you straight away'. Without exception , all Staff members were attentive, knowledgeable and courteous. However, one staff member stood head and shoulders above the rest and that was Samantha or Sam as we called her. She can easily be in 6 places at a time and is always on hand and never seems to sleep. She is a Superstar. By way of comment, not critcism,I submit a few thoughts:- The small lift is antiquated, slow and quirky but in keeping with this historic building. A small Fridge in the rooms would be a bonus with perhaps a couple of complimentary bottles of water, beer, Coke (Full fat & diet) plus an Orange juice and apple juice. On arrival, all of our rooms were very warm and rather hot overnight. For an extra cost, I would have been happy to have a mobile air Conditioner brought to the room(s). As I own an Air conditioning Company ( Airtech ,East Grinstead), I thought about different ways of Air Conditioning various bedrooms and Public areas, but all ideas were very expensive or highly complicated and Horsted Place is probably a listed building anyway which would further complicate matters ! Overall, a most enjoyable stay and we shall be

We had a one night stay which had been rearranged because of bad weather and the staff were extremely helpful in changing the booking. We had decided to treat ourselves to the Windsor Suite and it was superb! Beautiful views of the grounds from the windows, a massive bed and loads of space. We loved the relaxing feel of the lounge, with a log fire keeping us nice and warm nice relaxing music playing in the background added to the ambience. We ate in the restaurant and the food was good. I had a bit of an issue with the duck breast though. It was the most expensive item on the menu but the fat hadn’t been rendered down and the skin was soft and soggy rather than crispy as it should have been. I brought it to the waiters attention and he made the chef aware and came back and said that it would be taken off of the bill. These things happen but it was good that it was dealt with extremely efficiently and satisfactorily. All of the staff were polite, friendly, efficient and attentive - nothing was too much trouble. I wouldn’t say it was a cheap stay and the wine list was a little limited with only 3 types of red or white that was sold by the glass and the wine we liked was only by the bottle and, although it was lovely, it was rather pricey. I guess that is the way of things nowadays. Would have been good to have had a little more choice by the glass though! Breakfast was good and once again the staff were efficient and friendly. All in all a lovely night away from the stresses of life!

My wife and I visited for a short break. The hotel is beautiful, in beautiful grounds. The suite in which we stayed was really well appointed and especially comfortable. The traditional breakfast was hearty and satisfying. The dinner was excellent, from a fine menu. The staff were friendly, properly attentive and friendly. Well worth a visit.