Overall I would not recommend this hotel! The location of the hotel is lovely, it's right next to the town and its not far from a few other towns (Malia, Agios Nicholas, Herekloin) which is easily accessible via bus which we wasn't aware of until 4 days into the holiday! On the first night the AC was leaking so bad we had to turn it off, we complained the following morning and someone looked at it immediately however broke it even more so it didn't work at all. The hotel offered to change rooms however was downgrading the room from a double bed and 2 single beds to a twin room with sofa beds altho these rooms looked more updated than what we had! We was however impressed with how quickly the staff acted on the complaint and in the end we settled for late check out as compensation. The room was very outdated, the doors looked like they was breaking, light was comming In through the wooden slates on the main door! When we arrived the fridge had a massive sticky mark going down the door and this remained the same all holiday! The room does not get cleaned daily! We had to go to reception to ask for toilet roll as the cleaners just didn't come and when they did come the sheets didn't get changed they just made the beds. The floors was never swept, and it didn't appear that the bathroom was cleaned. The food was very repetitive to the point we began to make jokes on guessing what was for each mealtime and we actually guessed correctly most days 🤣 I'm not a fussy eater so always found something to eat but most of the time it was either cold or you had to wait for them to put more out! When I used the syrup for my ice cream there was ants in the syrup! The day after the same thing happened so I complained. They did change all the syrups that evening after but it wasn't long before the become sticky and horrible too. There's hardly any sunbeds available around the pools and tbh it's very unlikely you will get one which catches the sun as most of the sunbeds are in the shade. When we booked this holiday it said there was entertainment, a rooftop pool, hot tubs etc however none of this was the case. The hot tubs was empty, the roof top bar and pool was closed and there was no entertainment. We strongly belive we was mis sold this holiday and it was falsely advertised! It advertised a private beach, there is a tiny stretch of beach opposite the hotel however you have to pay for sunbeds. You get a free 15 minute message which is lovely! You also get 1 meal at the Al la carte restaurant but the options there is very slim I think you can choose from 5 options. Food was OK but no better quality than the main restaurant. The staff was nice and saved this review from being completely terrible! They are all a credit to the hotel!
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