Country of Clouds Cloud end Brookside view Designer Meisu

It was a great stay! Very comfortable room and beautiful view! The host helped at every step, a place full of peace and fully recommendable.

I appreciated the convenient location and service, but the misleading tour arrangements, unexpected extra charges, and poor coordination made my overall stay frustrating and disappointing. Location: The hotel is in the southern part of the Old Town, which has fewer crowds than other areas. It’s quieter, still beautiful, and easily accessible. Service: The hotel offers one complimentary train/airport pickup if arranged in advance (for 3 night stay). The staff helped carry my luggage from the South Gate (cars can’t enter the Old Town) and provided welcome fruit upon request. Breakfast was as described, though the noodles were undercooked. The staff were responsive and helped me book tickets, including a trip to Jade Dragon Snow Mountain—but this is where things went wrong. Initially, the hotel staff quoted me a reasonable price that matched my research and said the schedule was flexible, I could spend as much time as I like. When I went to book, they suddenly told me I needed to pay about 200 RMB more because I was a foreigner—something I knew wasn’t true from my experience in other cities. They also said lunch was mandatory. I was short on time and wanted convenience, so I accepted the extra charges. Although I was told that jackets, oxygen bottles, and water would be provided, the driver took me and other Chinese tourists to a store to buy additional oxygen and energy drinks at four times the normal price. There I was told the “free” oxygen bottle was too small—information the hotel hadn’t mentioned. I bought one just in case but never needed it. I booked a sunrise tour with a 5 a.m. pickup, but we didn’t actually see sunrise at the mountain—partly due to weather, partly because the schedule wasn’t designed for it. The driver took me to Blue Moon Lake first, then the cable car, and the Impression of Lijiang show last. He kept saying I was short on time, so I needed to buy an additional ticket for battery car to get around and rushed through Blue Moon Lake without knowing how long the walk should take, only to end up waiting an hour at the cable car. After the show, we were taken to lunch, which had no menu—just a very basic hot pot shared with random strangers seated at the same table. The driver texted me to hurry up because other passengers were waiting and even told me that they didn’t pay for lunch because they knew it wasn’t good. That upset me even more. Overall, I felt rushed, overcharged, and misled, and the whole experience made the trip far less enjoyable. Amenities: The amenities were as described, but there was no daily housekeeping or towel replacement.

這家酒店體驗很不錯。位置便利，周邊餐飲購物都方便。房間整潔舒適，床品柔軟，睡眠體驗好。前台服務周到，響應及時，還會耐心解答疑問。衞生間設計合理，洗漱用品品質可以。整體性價比很高，符合預期，下次來會考慮再次入住。

毫不誇張地説，是管家小王的服務為我們的旅行加分不少！他熱情周到，知道我們趕早班機，特意提前準備了便攜早餐，這份細心讓我們超級感動。民宿氛圍也很好，像在麗江的另一個家，強烈安利給大家！

必須為小王管家的熱情服務點贊！從我們到店就感受到無微不至的關懷，幫忙提行李、介紹攻略，晚上還貼心送上熱牛奶，太暖心了。民宿本身也很有格調，是一次完美的入住體驗！

Отличный отель в очень живописном месте! Хотелось бы поблагодарить менеджера за организацию трансфера из аэропорта, помощь во всех вопросах и повышения уровня номера бесплатно!) В лобби находится чайная доска, можно пить чай сколько хочешь, хозяин показал как правильно заваривать, мы отлично провели время!) Спасибо!