Timbers Kauai Ocean Club & Residences

Luxury all the way! We arrived at 12:30 pm and our room was ready. We had a 2 bedroom residence and it was immaculate & modern with nice amenities beyond my expectations! Our view was spectacular too with ocean and mountains views! The two infinity pool have beautiful views of the ocean with a great restaurant at the pool. For the most part of our stay we had the infinity pools to ourselves! We were there with a tsunami warning and they told us we were out of the evacuation zone. They told us to stay in place. I have never been in a tsunami warning, but I trusted their judgment. The next morning it was lifted, and I was glad I didn’t have to evacuate, as some resorts near the ocean had to go to higher ground

A world class resort with a world class staff. Everyone was extremely professional and extraordinarily helpful. Can’t wait to return to Timbers Kauai. It is my first choice for a relaxing get away. The highlight of my vacation was underwater spearfishing. I saw green turtles, colorful fish, eel, and much more. Walking around the 450 acre farm with all the beautiful and exotic animals was just what I needed to relax and decompress after the turmoil in the world today.

The property is new and located in a secluded and scenic area, but the nearest beach is a bit away (5 min drive). The infrastructure and location are great but if you are travelling with family looking for a resort like experience this is not the place to be in, there is only 1 restaurant on the property (so limited options), there is no 24x7 room service, and your best bet is the nearest grocery store (Safeway) 11 min(drive) away. Personnel wise, it is hit or miss, some employees are great, others are less experienced. Housekeeping staff is a big problem, we had a 3 bed/3.5 bath apartment, they cleaned only 1 bathroom and “forgot” to clean the rest!! Next day they didn’t empty all the trash cans in the apartment!! When we asked for linen change on used beds, the front desk person said we do that weekly once(sanitation/hygiene?) and we can do daily for a charge, then he checked with a superior perhaps and then said we will do it, no charges sorry – hence my comment less experienced/new staff). In a nutshell, property is 5 stars for infra/scenery, great for a retirement/secluded living if you get all your grocery in. But if you are looking for pampered, 24x7 room service, and on demand service which we are used to in 5-star hotels, you will be disappointed. They need more time and training for the staff to reach the level of service expected from a conventional 5 star resort. This is a beautiful place for a daytime visit, think like a park/beach, eat lunch or dinner and go back home after taking lot of pictures, night stay/longer, there are better options.