Premier Inn Lichfield City Centre

On arriving you see a sign informing you to go around the roundabout for parking, this I did but was looking for the hotel car park to which there is none. The car park is a multi storey car park which has nothing to do with the hotel. (£2.50 for the night). Make sure you park on the lower floor from here it’s a short walk to the hotel. Reception is automated , rooms is what you expect from Premier inn. The bar and lounge /dining area is just to the right of the front door, drinks are from a fridge or vending machine. I only had the breakfast which I did enjoy but was late starting. Would I stay again, Yes, due to its location.

During our stay we experienced significant issues due to being allocated a standard room rather than the adapted room we had specifically requested and booked in advance. This is the second time this issue has occurred, previously occurring when I booked an adapted room last August and was placed in a standard room on that occasion also. I booked via the phone as advised on the web site and an accessible room was confirmed by staff at the hotel on both occasions. Despite clearly stating our accessibility needs, the room we were given was entirely unsuitable. The following issues caused considerable discomfort, stress, and indignity throughout our stay: Bathroom Access: The bath was too high and lacked a wall handle to assist with getting in and out. This caused us both pain and discomfort and made it impossible to use. As a result, we were forced to wash using the sink throughout the stay, which was particularly unpleasant given the warm weather. Toilet Facilities: There was no support handle next to the toilet, nor was it raised to assist those with limited mobility. This made using the toilet extremely difficult and unsafe. • Bed Height: The bed was not the lowered type typically found in adapted rooms, making it inaccessible for my husband, who uses a wheelchair. He was forced to remain in his chair during our time in the room, which caused significant discomfort and distress after being wheelchair-bound all day. This lack of proper accommodation severely affected his comfort and dignity. We even had to struggle and assist each other in accessing the bed to sleep at night. • Room Size: The smaller layout of the standard room made it difficult for both of us to move around, and it was especially challenging to manoeuvre my husband’s wheelchair. • Floor Allocation: We were placed on the third floor, and the lift barely accommodated the wheelchair and myself with a walking stick. We were also extremely anxious about the possibility of a fire, as we would not have been able to descend the stairs safely. The staff were as helpful as they could be under the circumstances but on this last occasion, we were given a free breakfast for one of the mornings of our three day stay, which is far from adequate emolument for the discomfort we suffered. It was also suggested that next time, we should call on the same morning on the day of our arrival, to ensure that a room that we were told while booking was reserved, was actually reserved. We are deeply disappointed and upset by this experience. The failure to provide the adapted room we booked in advance not only impacted the quality of our stay but also compromised our safety and wellbeing. We hope there is an investigation into how this occurred and appropriate compensation for the distress and inconvenience caused. We also urge Premier inn to review their booking and room allocation process to prevent similar situations for other disabled guests in the future. Also there is no way to conta

Great breakfast from chef Tracey. Thanks very much. Julie is really friendly as well. Very good service. All staff were really friendly. First time being here. I definitely will return. Nice and relaxed environment. Wet clean. Food was very good.