Preston Leyland Hotel Signature Collection by Best Western

Positives - very friendly and attentive bar staff and warm comfortable room. Some of the evening meal was warm/hot, some breakfast items were warm/tepid - however, good choice. Room warm and comfortable. Negatives - breakfast staff more interested in smartphone than taking care of guests (waited 3-4 minutes for staff to appear to take to table (only two other guests at breakfast) and then got shown to table and that's about it. Felt a bit like I was getting in the way of more important things. Room had s few fixings coming out of the walls and was generally grubby, however, more to do with decor than dirt. 'Boy racer' load exhausts outside into the late evening - really annoying, but not a direct issue with the hotel. Some breakfast items cold (although did dine towards the end of breakfast period). Some dinner items cold. To be honest, for the price paid, this was not a bad experience and have paid more for less previously. Obviously, the cost of the stay has to weigh in on the score. Had this been one of the 100+ rooms, the total experience would have received a lower score.

Having just returned from a 2 night stay i can honestly say this was a lovely hotel, staff all extremely friendly,knowledgeable about surrounding areas, quick reasonably price bar service and the food in the restaurant was lovely. It is a large hotel and all communal areas are well looked after and clean. The room we stayed in could have done with a little TLC as it was a bit outdated but had everything in it we needed. It would have been nice to have a room service option for breakfast. Thanks to the team though for a great stay.

Despite booking this property 3 months ago for a stay in June I heard speculation that the hotel was closed until further notice. I wrote to customer services at Best Western to check whether this was correct but received no response. I have now just got off the phone with the hotel, who in such a matter of fact way confirmed that the hotel is now closed and my booking is cancelled. No apology, no assistance to reschedule elsewhere. Now within 2 minutes of ending that call I receive an email from their Reservations Team, thanking me for contacting them, expressing their disappointment that I was cancelling my reservation and looking forward to welcoming me back in the near future! This is an absolute shambles! When was the hotel or the Best Western group going to tell me the hotel was closed, as I drive up to the hotel after a 6 hour drive? If this is a reflection of the treatment of your paying guests then this was a lucky escape.

I have been traveling to Leyland since 2006 and have stayed at this hotel many times. I wrote my last review for this hotel in 2015 which wasn't bad but I have to update it because the quality has gone down. The best times of the hotel are a few years back. Last week I was there the first time after the pandemic started and was disappointed of the actual situation in there. The rooms are okay, but not clean. There are loose parts in the bathrooms and mold in the corners. My room was not cleaned once during my 4 nights stay. Before the pandemic there was a leisure club with swimming pool, Jacuzzy sauna, steam room and gym available, which is all closed now. But prices haven't gone down... The quality of the breakfast has gone in the same direction as the rest of the hotel. The carpark is controlled via “Parking-Eye” now, which is annoying, can get the guest into expensive trouble and underlines the primitive standard. The service at the front desk was bad. Early check-out in the morning was not possible, nor the evening before, although I had asked for it.

A Gtoup of us arrived over from Ireland force funeral service last week . What can I say ? Only thanks to all the staff for been so helpful with all our needs . Especially the receptionist Faye from the moment we arrived Thursday till our departure on Saturday. She was amazing nothing was too much trouble for her. She was helping the team anywhere she could and was everywhere we needed her. From directions,at bar taking orders(special dietary requirements to organising a breakfast in bed .Fixing a foor,activating key cards I could go on and on she was everywhere but still at the desk when needed. All our party commented on her in a good way . So friendly and efficient if I was her boss I'd triple her wages and get her to work more than two days a week . We had a funeral function in the hotel on the Friday it was well organised food was great . We all had two breakfasts and maybe 4 other meals there two so spent a a good bit of Time in the hotel and spent a lot of money but it was well worth it . I'd give it 10/10 only for the draught beers variety and quality need improvement. Yes they are drinkable but should be a bit better . Rooms are small but practical and very clean

We stayed for one night and the hotel receptionist Olivia was extremely helpful and chatty and she looked after us for our evening meal with our dietary requirements which was AMAZING. Bev at breakfast was fabulous and so helpful even gave me a hug!!!. Fab hotel, good location and walked into leyland, on recommendation from Olivia and had a fab night. The food was soooo good and filling would definitely stay here again.