Boutique Hotel de la Croix-Fédérale

Very nice “so Swiss” hotel : typical rooms with wood and stones, really comfortable. We have chosen the one for family (“…Hutte”) : our children were so happy (secret room for our second child). Perfectly located, very close to the Church and historical village. Small store at 10 meters. For parking, ask the one provided by the hotel (10 CHF a day but really convenient (close to the hotel and to slopes). Last: the boss is really there to help you and facilitate your stay, he proposed us restaurant (he has Swiss and Italian foods) but not forcing us. Really happy regarding our stay. We’ll be back!

Been here probably 10 years ago and again… Very friendly atmosphere, feel welcome immediately with the staff that is ready to help with requests. We have been here for 2 nights and had also dinner at the italian pizzeria. It is absolutely a must and the quality has been stellar (i mean it, didn’t expext to eat such a pizza here). We will come back

Advance payment in full is required, which is unheard of in Switzerland. We arrived at a time when the reception was not staffed to drop off the luggage and pick up the guest-card which allowed for discounts at different local attractions. As written at the reception we called a number (during unstaffed hours) and a man showed up an told us in a grumpy way that we should wait as he was busy with other guests. 20 minutes later we called again but the call was terminated immediately. About 3 minutes later he came back and started lecturing us about how impatient and rude we were. We said politely that we were paying guests who expected service as well upon which he got aggressive and started shouting. We then said that under these circumstances we did not want to stay at his hotel and he told us that we should get out immediately. Asked about the money paid in advance we were told he didn’t care about our money and should do whatever we wanted. The money is still outstanding. Stay away from this unfriendly tourist trap!!

We visited this hotel for one night with our 5 yr old grandson in July. Reception was unfriendly, unhelpful and somewhat arrogant. Although we had asked at noon that the sofa-bed be turned down for our grandson, when we returned to our room at 17h it had still not been made. There is barely enough room to walk around the bed and this family room appears much bigger on the website. The only good thing about this hotel is the service in the restaurant. Otherwise we would not recommend or come back here. Arrogance and lack of concern for guests have no place in hospitality.

As our room was cancelled for false reasons (non-payment of the room in advance in this case), this review only reflects the interaction we had with the receptionist and the hotel's customer service. We had booked a room in this establishment more than 2 months in advance. At the time of booking, there was no mention of the need to pay for the stay prior to arrival. We quickly received a reminder and paid the amount due. One day before our arrival, we received an email telling us that our reservation had been cancelled because we had not paid (!) and that other people were paying more for the room (!!). We immediately called the hotel and were told that a room would be found in an adjacent hotel. When we got there, we were extremely poorly received by the person at the front desk, who was annoying, aggressive and not listening. We were taken to the hotel "Maison Blanche", a hotel clearly below the standards of the Federal Cross and in which we would never have stayed of our own free will given the comments found on the internet. We then contacted the hotel's customer service, who explained the hotel's "Policy" regarding advance payment of stays and did not acknowledge any shortcomings on their part. With this experience, the Hotel de la Croix Fédérale is clearly not a place I would recommend. The risk of sleeping in a dingy hotel while paying the price of a "Boutique Hotel" is clearly not worth it.

An exceptional experience, from the booking, confirmation and accommodation. It was my first time there, and will not be the last. All in all, a very slick and inspiring vacation. Can’t wait to be there again 🤗🤗